Job Description

SEVEN

is a premium wellness and fitness brand in Dubai, leading the industry in *state-of-the-art facilities, digital innovation, and operational efficiency. Our business runs on Zoho One, integrating multiple applications across our CRM, finance, operations, and automation workflows. We are looking for an experienced Zoho Administrator to manage, optimize, and expand our Zoho ecosystem.

This is an In-house role, working directly with our leadership and operations teams to enhance our business processes, automation, and data management.

As a

Zoho Administrator

, you will be responsible for managing, maintaining, and optimizing our entire Zoho environment. You will play a key role in customizing and integrating Zoho applications, automating workflows, and ensuring system stability across all departments.

This role requires a problem solver, technical expert, and process-driven professional who can bridge business needs with *Zoho's technical capabilities.

Key Responsibilities:

Zoho Administration & User Management

Serve as the primary administrator for Zoho One (Zoho CRM, Zoho Books, Zoho Inventory, Zoho Desk, Zoho Creator, Zoho Flow, etc.). Manage user roles, permissions, and security settings to ensure data protection and compliance. Provide technical support & training to employees on Zoho applications.

System Customization & Automation

Customize Zoho applications to match business workflows and operational needs. Develop custom fields, layouts, blueprints, modules, and workflow rules in Zoho CRM. Automate manual processes using Zoho Flow, Zoho Deluge scripting, and custom functions. Maintain API integrations between Zoho and third-party applications (payment gateways, POS systems, HR software, etc.).

Reporting & Data Analytics

Design and manage custom reports, dashboards, and analyticsto provide insights to management. Ensure data integrityby implementing best practices for data imports, cleanup, and deduplication. Optimize data structure to improve performance and reporting accuracy.

Finance & POS Integration Support

Ensure seamless integration between Zoho Books, Zoho Inventory, and POS systems (e.g., Foodics). Work with the finance team to automate financial reporting, tax calculations, and reconciliation processes.

System Maintenance & Risk Management

Perform regular system audits to identify potential performance or security issues. Ensure all Zoho licenses, API connections, and automation rulesare up to date. Develop disaster recovery & backup plansfor critical Zoho applications.

Collaboration & Communication

Work closely with department heads (Operations, Finance, Sales, IT) to align Zoho capabilities with business objectives. Act as the liaison between SEVEN and Zoho Support for troubleshooting and advanced technical issues. Maintain documentation of all Zoho processes, integrations, and best practices.
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Requirements

Technical Expertise in Zoho Applications

5+ years of experience managing Zoho One applications. Strong hands-on experience in Zoho CRM, Zoho Books, Zoho Flow, Zoho Creator, and Zoho Analytics.
Proficiency in Deluge scripting, API integrations, and automation workflows.

Business & Process Knowledge

Experience in business process automation and workflow optimization. Understanding of finance systems and CRM strategies to improve operational efficiency.
Knowledge of POS system integrations (experience with Foodics is a plus).

Problem-Solving & Project Management

Ability to analyze business needs and translate them into Zoho solutions. Excellent troubleshooting skills and ability to optimize system performance.
Experience managing multiple projects from concept to execution.

Communication & Training Abilities

Strong ability to explain technical concepts to non-technical users. Experience conducting Zoho training sessionsand user onboarding. Ability to collaborate effectively with cross-functional teams.

Preferred Qualifications (Bonus Skills)

Zoho Certified Administrator or Zoho Creator Certification. Experience with SQL databases and APIs. Previous experience in the wellness, fitness, or hospitality industry. Knowledge of data security and compliance standards for Zoho applications.

Availability: Immediate Joiners

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Benefits

Competitive Salary:

Competitive salary package commensurate with qualifications and experience

F&B Discount:

50% discount at the club's cafe "The DOSE By Silvena" for all food and beverages items produced in house

Full Access to SEVEN's Club & Classes:

Full access to SEVEN's facilities and a wide range of fitness classes.

UAE Employment benefits:

UAE Visa for 2 years Medical insurance coverage 30 days of annual leave * Yearly flight tickets to home country