Job Description

Position: Zipline Instructor

Location: Abu Dhabi

Conditions of Work:

While main duties are predominately carried out in the Wakeboarding complex/lake area, work may be required in other areas of the property. The work is mainly outdoors and in hot conditions.

Role Overview:

The Zip Line Marshal is responsible for ensuring the safety, enjoyment, and overall positive experience of guests participating in zip line activities. This role requires excellent communication skills, attention to detail, and a commitment to maintaining safety protocols while delivering outstanding customer service.

Key Responsibilities

Safety & Inspection:

Conduct thorough safety checks on all zip line equipment, including harnesses, helmets, pulleys, and carabiners.

Perform daily inspections of zip line cables, platforms, and related infrastructure.

Ensure compliance with all safety protocols and company policies.

Guest Orientation & Assistance:

Greet and welcome guests, providing clear instructions on zip line procedures and safety guidelines.

Assist guests with donning and adjusting harnesses and other safety gear.

Provide demonstrations on proper zip line techniques and braking systems.

Operation Support:

Monitor zip line launches and landings, ensuring smooth transitions between participants.

Operate braking systems and assist guests as they approach landing platforms.

Respond promptly to any operational or safety concerns during activities.

Emergency Preparedness:

Be prepared to execute rescue procedures in the event of an emergency or equipment malfunction.

Administer first aid when necessary and report incidents to supervisors.

Customer Service:

Engage with guests in a friendly and professional manner, addressing any questions or concerns.

Promote additional activities and services offered at the venue.

Maintenance & Reporting:

Assist with routine maintenance of zip line equipment and infrastructure.

Report any safety hazards or equipment issues to the supervisor immediately.

Maintain accurate records of inspections and incidents.

Job Type: Full-time

Pay: AED2,000.00 - AED2,200.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma (Preferred)

Experience:

• UAE: 2 years (Required)

License/Certification:

• Zipline Instructor Certificate (Required)