:JOB SUMMARY

• Skilled and experienced Workshop Supervisor to oversee our joinery and air-conditioning repair workshop. The ideal candidate will be responsible for managing a team of technicians and craftsmen, ensuring efficient workflow, maintaining high standards of quality and safety, and delivering excellent customer service.

KEY RESPONSIBILITY

• Cleaning and Maintenance: Regularly cleaning pool surfaces, filters, and pumps to maintain water clarity and hygiene.
• Supervision and Leadership: Supervise and coordinate the activities of workshop staff, including joiners and air-conditioning technicians.
• Assign tasks and projects to team members, monitor progress, and ensure adherence to schedules and quality standards.
• Provide guidance, training, and mentoring to staff to enhance their skills and productivity.
• Workshop Management: Manage workshop operations efficiently, including resource allocation, inventory control, and maintenance of tools and equipment.
• Ensure compliance with health and safety regulations and maintain a safe working environment.
• Implement and enforce workshop policies and procedures to optimize workflow and minimize downtime.
• Technical Expertise:Utilize technical knowledge and experience to troubleshoot complex joinery and air-conditioning issues.
• Assist team members with technical challenges, interpretation of technical drawings, and implementation of repair and installation procedures.
• Stay updated on industry trends, best practices, and advancements in joinery and air-conditioning technologies.
• Quality Assurance: Implement quality control measures to ensure all joinery and air-conditioning repair work meets company standards and client expectations.
• Conduct inspections and reviews of completed work to verify compliance with specifications and quality requirements.
• Address any quality issues promptly and take corrective actions as necessary.
• Customer Service:Interact with clients to understand their requirements, provide estimates for repair or installation projects, and ensure customer satisfaction.
• Resolve customer complaints or concerns in a professional and timely manner.
• Build and maintain strong relationships with clients through effective communication and exceptional service delivery.
• Administrative Tasks: accurate records of work orders, inventory levels, equipment maintenance, and workshop expenses.
• Prepare reports on workshop performance, including productivity metrics, quality indicators, and customer feedback.
• Collaborate with other departments, such as procurement and sales, to support overall business objectives.

TECHNICAL COMPETENCIES/SKILLS

• Proven experience (X years) in a supervisory role within the joinery and air-conditioning repair industry.
• Solid understanding of joinery techniques, air-conditioning systems, and related equipment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational and time management abilities.
• Effective communication skills, both verbal and written.
• Ability to handle multiple priorities and work under pressure.
• Proficiency in MS Office and relevant software applications.
• Certification or diploma in joinery, HVAC systems, or a related field.
• Previous experience in customer service or sales roles.
• Knowledge of health and safety regulations and practices.
• Experience with project management and budgeting.

QUALIFICATIONS, EXPERIENCEEssential Qualification: High school diploma or equivalentWork Experience: 8 plus years of related industry experience, minimum 6-year UAE experience in UAE FM industry.
DIRECT REPORTS (If Any)NilAbout Us:Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world\'s trade flow better, changing what\'s possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that\'s fit for the future.We\'re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What\'s more, we\'re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we\'re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer\'s door.DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what\'s possible.WE MAKE TRADE FLOWTO CHANGE WHAT\'S POSSIBLE FOR EVERYONE.

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