Job Description

Needing someone that is experienced in the Automotive field to apply and that has worked in a garage.

Ensuring the successful and effective management of the operations of D Luxe Lube, along with

managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained.

Design, manage and improve strategic and operational objectives;

Ensure all operations within Lube are carried on in an appropriate, cost-effective way in line with the vision and mission of the D Luxe brand;

Effective management of stakeholder communication and needs;

Improve operational management systems, processes and implement best practices in the industry;

Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall;

Timely identification, assessment and evaluation of risks to the Lube operations and proposing recommendations for risk treatment;

Oversee purchasing, inventory management and warehouse efficiency;

Support the organization's processes remain legally compliant;

Manage budgets and forecasts for Lube operations;

Implement controls to monitor the quality assurance objectives;

Implement and monitor service KPIs;

Implement innovative ways to enhance quality of customer service and satisfaction;

Identify and propose training needs of staff;

Troubleshoot and resolve customer concerns;

Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and

Support the group Finance & HR function with documentation requirements and reporting requirements.

Requirements:

Must have Certifications in an Automotive field

Must have experience in an automotive field

Must be able to speak both Arabic and English fluently

A Bachelor's Degree is required for this role

Job Type: Full-time