Job Description

Working at Lockton
At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position
Equal Opportunity Employer Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day. At Lockton, we believe in the power of all people. You belong at Lockton.
Business unit
Dubai
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
The Workplace Technology Senior Associate is responsible for managing and maintaining our organization's Technology infrastructure and Workplace technology ensuring optimal performance, reliability, and security.



This role will involve overseeing day-to-day IT operations, troubleshooting technical issues, and implementing best practices for IT management. The job holder will be responsible for optimizing our ITSM framework, managing and securing our hybrid cloud setup hosted in Hyper-V and MS Azure Cloud.



Key Responsibilities:

• Assist the Infrastructure and Workplace Technology Manager with monitoring the incident and request queues, prioritizing & keeping VIP users updated, reconciling user accounts, etc.
• Design, implement, and maintain efficient and scalable systems for both production and UAT environments.
• Perform IT infrastructure management functions such as configuration, management, and delivery of IT projects.
• Monitor and troubleshoot network performance, availability and security issues across multiple locations and regions.
• Implement new installations and upgrades of servers and new technologies
• Review and update Infrastructure policies and rules to ensure compliance with security standards and best practices.
• Ensure backup and recovery systems are effective, tested and updated regularly.
• Liaise with external suppliers, where necessary, in order to install or apply updates to externally supported systems efficiently.
• Monitor technology reliability, identify user needs, analyse data, and produce accurate reports to support decision-making processes.
• Identify, analyse, and resolve infrastructure vulnerabilities and application deployment issues.
• Perform basic functions such as administration, debugging/software troubleshooting, information assurance scanning, software installation/testing, and software/hardware upgrades.
• Oversee the daily operations of the Workplace technology function to ensure the functionality, availability, and security of Endpoints, data, backups, and communications; troubleshoot and remediate issues that arise.
• Hands on technical experience in O365
• Own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
• Partner with Information Security team to implement and operationalize security controls.
• Develop department policies, process and procedures documentation and provide internal training to department and impacted end users.
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments.
• Ensure that incidents and requests are handled according to Workplace Technology Services SLA's.
Maintenance of troubleshooting logs for frequently recurring incidents for proactive root-cause resolution and prevention planning.
•
Qualifications
You're a passionate Workplace Technology Senior Associate, whose main goal is to deliver a premier service to the wider business. Customer service is paramount to its success, and you strive to maintain a high bar.



• Proficient with Managed Engine, Windows, Office 365, Outlook and AD to receive, log and resolve calls made to our internal Lockton MENA Service Desk.
• Bachelor's degree, preferably in Computer Science or related field.
• 10-15 years hands on experience in network engineering and administration.
• Proficiency in Azure services, Windows Server, and O365
• Extensive experience in cloud computing and network administration
• Project management principles is required.
• Solid knowledge in the areas of virtualization, networking, storage, Linux and Windows system.
• Technology-related certifications: CCNA, Microsoft AZ-104/AZ-303/AZ-304, O365 are a must. PMP is preferred.
• Working experience in MS O365, MDM
• Excellent verbal and written communication skills
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.


At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.


About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.


At Lockton, we believe in the power of all people. You belong at Lockton.


How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.


We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.





No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.