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POSITION PURPOSE

• The coordination with EME security team and ensure the local work on the prevention program enhancing information security culture, building a partnership with key business units, and ensuring that the state of the art of security is taken into account by managing security checks and remediation (Pentest, internal, external audit).
• A very close relationship with the Governance & Security Expert within the Sephora EME teams and work in close collaboration with Key local and regional contacts from Business and IT to ensure coordination and assistance on the enforcement of Sephora EME Security Strategy.
• He/she will work with various team members to assist the integration of business units, local enforcement of Sephora Security Policy and advice on the deployment of security initiatives in GCC, follow-up of actions, and oversee progress to ensure goals are met.
• The remote and in-field support for stores and HQ end-users environment, hardware renewal, replacement, and upgrades.
• The onboarding of the new joiner, the offboarding of the leavers and the move
• The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.
• The continuous hardware stock availability and tracking.
• The Cybersecurity and workplace technology associate will manage and coordinate all the work/tasks with the support from a local workplace technology associate in KSA as well as the local IT teams across the region: KSA, UAE, QA, KW and BH.

KEY ACCOUNTABILITIES

• Have a good relationship/interpersonal, rigorous, and service oriented,
• Relationship management with the EME cyber security team,
• Relationship management with external vendors,
• Relationship management with EME EUX team.

• Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,
• Set up dashboards, metrics and measure the QoS of external partners,
• Follow up the SLA/SLO and apply penalties when needed.

• Coordinate the deployment of security strategy and the information security policy according to local business context,
• Promote and enforce the methodology to improve information security governance with the local third parties.
• Assist business and IT teams to Identify and assess risks, threats, vulnerabilities, and potential impact of local initiatives/partners,
• Provide support and expertise to key Business Units to ensure appropriate security level of local process and systems, during the identification and enforcement of security requirements, validations, and exception management,
• Define and deliver the security control plan for local business context,
• Facilitate the delivery of user awareness program,
• To coordinate locally initiatives related to compliance such as PCI-DSS (Credit card payment), local privacy law etc

• Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,
• Valuable experience with Device Management (tools like Workspace One, Ivanti, TeamViewer. Or equivalent),
• Network basics mastered (DNS, IP addressing, basic routing & switching investigation)
• Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.
• Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,
• Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,
• Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,
• Capacity on the negotiations with the vendors,
• HW stock management/business continuity/shortage management process,

• Analyze, install, and configure new personal computer system; including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.
• Working on escalated Incidents from the IT Service Desk, using TeamViewer and Ivanti, monitor and upgrade existing workstations.
• Assist and instruct on the use of computer equipment, software, and manuals.
• Understand internal/external customer technologies and problem resolution techniques.