:Job Number 24117157
Job Category Rooms & Guest Services Operations
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementGuest Arrival ExpertW Dubai - The Palm is a place to experience life, to open doors, and open minds. We share our guests\' passions to explore their free-spirited nature and provide them the space to do so. If you're ready to be a part of it, then we invite you to explore a career with W Hotels.Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels\' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.About the roleFirst impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.About you

• Communication
• Listening
• Beverage Knowledge
• English Language Proficiency
• Positive Demeanor
• Integrity
• Dependability
• Upselling Skills

Main Responsibilities

• Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed.
• Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Manage access to technological devices within public spaces (e.g., television, remote control, computer, internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
• Contact appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

What we can offer you

• A highly competitive salary
• Service charge
• Free meals on duty
• Free transportation to and from JVC
• Marriot discounts worldwide on food, beverage and stays for all associates
• Other local benefits
• Free accommodation with pool and fully equipped gym
• Free utility bills including 5G Wi-Fi, gas and water
• Career progression within Marriott properties
• Recognized qualifications and development opportunities
• 30 days\' vacation leave
• Yearly Flight Allowance T&C applied
• Relocation support
• Fully covered medical insurance
• Laundry Facility

.W Hotels\' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott