:Join our TeamAbout this opportunity
We are now looking for a Digital and E-Biz Application Support/Web Centre Site Expert(WCS). This job role is responsible for driving team, hands on technical work and mentoring, monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.What you will do
Performance Management

• Maintain production system & ensuring its performance and stability.
• Evaluate performance on day-to-day basis and raise any issues with performance teams.
• Manage Escalations on performance Issues.
• Daily governance with team on application performance and process

Defect & Problem Management:

• Manage & Solve:L1 Issues, Development / Desing Defect (In co-ordination with Development & Desing partner),
• Product Issues (in co-ordination with 3rd party vendors)
• Responsible for L2 analysis by analyzing system log, Database, heap dump, thread dumps, PCAP files to trace IT & network defects issues.
• Responsible for driving E2E investigation with 3rd party vendors.
• Reporting of defect status in form of reports

Incident Management:

• Responsible for Driving E2E closure of any E-business / Digital channel related Incidents
• Work in tandem with Incident Management for closure of Issues.

Release Management:

• Design Review, Test case validation & Deployment of CRs on production environments
• Ensure production sanity by solving post deployment issues.
• Application patch deployments, security Vulnerability review and fix support PCI/DSS compliance & Certificate management

You will bring

• Education: Graduate in Computer Science or similar
• Experience: 8-12 years into Oracle WebCenter sites & WebLogic Application Server
• Leadership:- Minimum 3-5 years of team leader experience ( 5 to 10 resources )
• Sound understanding on Mobile Application generic & Technical architecture including business & payment flows.
• Should include understanding on Messaging Bus Interactions (Webservice & Queue based) in typical 3 tier architecture.
• Experienced in web application 3 tier-based application support.

Excellent Understanding & Hands-on

• Oracle LDAP, SOAP, JSON, XML interfaces
• JMS architecture, JBOSS, TOMCAT, APACHE web servers, OpenShift Platform, ELK
• Oracle & SQL including PL/ SQL, Shell Scripting & Perl Scripting
• Good to have knowledge on ITIL.
• Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateways.
• Should be willing to work in 24*7 environment

Why join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build solutions never seen before to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Would you like to take a tour to \xe2\x80\x9cLife at Ericsson MEA\xe2\x80\x9d, visit short videoWhat happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: United Arab Emirates (AE) || DubaiJob details: Technical Authority Expert

Ericsson