Job Description

Date: 24 Jul 2024


Location: Sharjah, AE


Company: University Hospital Sharjah


Position Summary
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• This position collaborates with nursing and other healthcare staff to promote excellent patient care, family and visitor focused service. Provide administrative assistance to the clinical unit/ward staff and accurate data transmission of patient movement. Provides efficient reception and clerical services, maintain patient records


Summary of Main Duties
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• Actively participates in upholding and promoting the vision and culture of University Hospital Sharjah (UHS)
• Complies with all the UHS policies, procedures and fire regulations
• Participates in all aspects of the International Accreditation Program to assist UHS to attain and maintain international accreditation standards.
• Maintains a safe, clean environment using approved infection control practices.
• Implementing the daily clerical planning at the assigned ward level.
• Maintain ward-related records and databases as directed by the department manager.
• Communicate effectively and promote a supportive team approach within the ward/unit to ensure good working relationship.
• Accept telephone calls, triage and transfer messages and enquiries of a clinical nature to medical, nursing and other allied health staff.
• Maintain patient record and information per the health information system including movements, episode care provider, book appointments for the inpatient, Scan documents and medical reports.
• Liaise with the Insurance department for the approvals/and rejections follow up
• Maintain patient record including completion of the final discharge summary.
• Maintain and file in a pre-determined order as outlined by the Medical Records Department (MRD) all relevant paperwork relating to patient stay/activities.
• Arrange transfers/discharges of patients with the admissions officer
• Liaise with admission office regarding the availability of beds.
• Verify with the charge nurse that discharge planning has been followed prior to patient discharge.
• To ensure all the patients admitted to the ward has the Bill of rights and responsibilities and explain it to the patients if required.
• To ensure that all patients admitted to the ward has a signed general and admission consent.
• As directed will call relevant respond code/s as instructed by appropriate clinical personnel in Emergency situations.
• Requisition of ward stationery/forms and other items and maintain adequate supplies and store supplies required to effectively run the ward desk area.



Responsibilities
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• Trains new and relief ward clerks and orientates new medical and nursing staff to the clerical requirements of the ward.
• Performs duties in accordance with relevant Safety and Health parameters.
• Participates in a continuous process to monitor, evaluate and develop services and performance as directed by the Nurse Manager or the Charge Nurse.
• Undertakes other duties as directed.
• Assists with the maintenance of a clean, safe environment
• Demonstrates sensitivity to patients' comfort and privacy and expresses interest in their progress.
• Utilizes and ensures maintenance of equipment and instruments, reporting any damages, equipment malfunctioning to the IT department and nurse in charge immediately.
• Assist Physician/Nurses to overcome language barriers.
• Assist the Nurses with the Charges of the Consumables and Escort bed.
• Check daily the diet list and inform the team leader for any deficiency.
• Arrange, attend and take the ward meeting minutes as required
• Participates in continuous quality improvement initiatives, in service education programs, unit meetings and committee functions as assigned by the manager.
• Initiates emergency, safety practices and fire safety measures as necessary
• Reports all incidents through agreed channels and chain of command, ensuring Incident report is completed, submitted to nurse in charge and any immediate action required taken
• Maintains and adheres to patient confidentiality at all times
• Responsible for attendance to yearly mandatory training as scheduled on mandatory training calendar
• The employment terms and conditions for this position are specified in the individuals Employment Contract
• To ensure that all patient escort where permitted are registered and escort card is issued to them.
• Coordinate the requested escort certificates per UHS policy


Position Requirements/Qualifications
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Required

• Diploma or bachelor degree /Admin or health care related
• Previous experience/training in clerical/reception duties
• Good interpersonal and communication skills, both oral and written.
• Demonstrated ability to use computer keyboards and printers.
• Proficient in verbal and written Arabic/English


Desirable

• UAE Citizen
• Previous clerical experience within the health care industry.
• Demonstrated knowledge of a computerized patient care system.
• Understating of basic medical terminology


Position criteria Other Skills/Abilities
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Position criteria

• Proficient in verbal and written English


Advantage

• experience of working in International accredited hospital (JCIA)

Other Skills/Abilities

• Demonstrate understanding of the customer services in the Hospital settings