** :** - **Customer Service:** The primary responsibility is to provide exceptional customer service by greeting patrons, taking orders, and ensuring that their needs are met promptly and courteously. - **Menu Knowledge:** Having a comprehensive understanding of the menu, including food and beverage options, ingredients, and preparation methods, to assist customers in making informed choices. - **Order Management:** Efficiently managing orders, both food and drink, by accurately inputting them into the system, ensuring timely delivery, and addressing any special requests or dietary restrictions. - **Bartending Skills:** If working behind the bar, responsibilities may include preparing and serving alcoholic and non-alcoholic beverages, mixing cocktails, maintaining bar cleanliness, and adhering to responsible alcohol service guidelines. - **Upselling:** Suggesting additional items, such as appetizers, desserts, or specialty drinks, to enhance the customer experience and increase sales. - **Table Maintenance:** Keeping tables clean and organized, resetting them between customers, and ensuring that dining areas are tidy and presentable. - **Team Collaboration:** Collaborating with kitchen staff, fellow servers, bartenders, and other team members to ensure smooth operations and timely service. - **Problem Resolution:** Addressing any customer concerns or complaints promptly and professionally, and escalating issues to management when necessary. - **Cash Handling:** Handling cash, processing payments, and accurately reconciling transactions at the end of each shift. **Skills and Qualifications:** - Excellent communication and interpersonal skills. - Strong multitasking abilities and the ability to work well under pressure in a fast-paced environment. - Attention to detail and a commitment to delivering high-quality service. - Knowledge of food and beverage safety regulations and best practices. - Prior experience in customer service, preferably in a restaurant or bar setting. - Basic math skills for handling transactions and making change. - Willingness to work evenings, weekends, and holidays as required. **Physical Requirements:** - Standing and walking for extended periods. - Lifting and carrying trays of food and beverages. - Ability to work in a hot, noisy, and sometimes crowded environment. A successful waiter/bartender is not only efficient and attentive but also personable and able to create a welcoming atmosphere that keeps customers coming back. Job Type: Full-time