Job Description

Job Summary:
The waiter/waitress is responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. They must maintain a clean and organized work environment and work collaboratively with the kitchen and other staff to deliver high-quality service.

Key Responsibilities:

• Customer Service:
• Greet guests warmly and escort them to their tables.
• Present menus and provide detailed information about menu items, specials, and promotions.
• Answer questions regarding food and beverages.
• Order Taking:
• Take accurate food and beverage orders and input them into the system.
• Suggest menu items and upsell additional products when appropriate.
• Serving:
• Deliver food and beverages to tables promptly.
• Ensure orders are accurate and meet quality standards.
• Refill drinks and attend to guest needs throughout the meal.
• Cleanliness and Organization:
• Maintain cleanliness of tables, dining areas, and service stations.
• Reset tables promptly after guests leave.
• Team Collaboration:
• Coordinate with kitchen staff to ensure timely and accurate order delivery.
• Assist other team members during busy periods.
• Payment Processing:
• Present bills to guests and handle payment transactions.
• Ensure accurate cash handling and proper use of point-of-sale systems.
• Compliance:
• Adhere to health and safety regulations.
• Follow restaurant policies and procedures.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Basic math skills for handling transactions.
• Prior experience in a similar role is preferred but not mandatory.
• Knowledge of food and beverage service standards.

Physical Requirements:

• Ability to stand, walk, and carry trays for extended periods.
• Lift and carry items up to 25 pounds.

Work Schedule:

• Flexible to work evenings, weekends, and holidays as needed.

Job Type: Contract
Contract length: 24 months

Pay: AED1,700.00 - AED3,500.00 per month

Experience:

• server: 1 year (Preferred)