Job Description

General information

Position: Waiter Salary: 4,800 SAR (1280 USD)

Location: Saudi Arabia Contract: 12 months Joining date: within one month (once documents are ready) Working hours: 6 days weekly, 9-10 hours per day including 1 hour break

Company Provides Accommodation Transportation Airplane tickets Medical insurance & life insurance Annual leave Public Holidays Duty Meals Uniform

Requirements High School Diploma; hospitality certification is a plus. Over 5+ years of experience within a major hotel group/hotel management company in the capacity of Guest Services Customer Service or Fine Dining Excellent interpersonal, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making. Track record of successful guest hospitality service Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays. Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Strong sense of responsibility and professional presentation. Ability to work in a fast-paced environment. Familiarity with hospitality industry standards Strong attention to detail. Excellent customer service skills.

Key Responsibilities Interact with guests in a friendly and professional manner, making them feel comfortable and valued. Accommodate guests according to their needs, ensuring guests have a seamless journey and pleasant experience. Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies) Capable of providing information about facilities, services, and amenities available in the venues if guests ask Coordinate with other stakeholders and team members to ensure a seamless guest experience. Capable of managing multiple inquiries simultaneously with efficiency and accuracy. Prepare tables by setting up linens, chinaware, and glassware, offer menu recommendations upon request, and Serve food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any issues. Carry plates, glassware, and flatware to the kitchen for cleaning. Assist guests in seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable) Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention. Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset visitors, effectively resolving issues or escalating them appropriately. Maintain the privacy and security of guests information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah. Maintain a clean and organized working space as assigned. Perform other duties as assigned by management.