Company DescriptionSwissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.As a Waiter/Waitress you are responsible for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Server you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience.What\xe2\x80\x99s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
Greet & seat customers and serve them in a professional, discreet & personalized way
Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
Consistently monitor quality of Food & Beverage being served
Practice good customer relations and attend to customer complaints / queries satisfactorily
Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
Responsible for all service preparations before, during & after the service (mis-en-place)
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques to exceed Guest expectations and increase revenue
Operate in a safe and environmentally friendly way to protect guests\xe2\x80\x99 and employees\xe2\x80\x99 health and safety, as well as protect and conserve the environment
QualificationsYour experience and skills include:
Previous experience in hospitality industry in 5* property is preferred
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional language skills such as Arabic, French, Russian etc\xe2\x80\xa6 is an asset
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Additional InformationVisa requirements:Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit /Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART