Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Key Responsibilities:

Guest Service & Experience:

• Greet guests warmly and escort them to their tables.
• Present menus, provide recommendations, and answer questions about food and beverages.
• Take accurate food and drink orders and relay them to the kitchen or bar.
• Serve food and beverages promptly while following high-standard service protocols.
• Monitor guests' dining experience and respond promptly to their needs.
• Handle guest complaints professionally and escalate issues when necessary.

Table Setup & Cleanliness:

• Ensure tables are properly set with cutlery, glassware, and napkins before guests arrive.
• Maintain cleanliness and hygiene in the dining area, following health and safety regulations.
• Clear tables efficiently and prepare them for the next guests.

Order Management & Coordination:

• Work closely with kitchen staff and bartenders to ensure accurate and timely order delivery.
• Communicate any special requests or dietary restrictions to the kitchen.
• Process payments using POS systems and issue accurate bills.

Knowledge & Upselling:

• Have in-depth knowledge of the menu, including ingredients, preparation methods, and allergens.
• Suggest wine pairings and upsell menu items to enhance the dining experience.
• Stay updated on daily specials, promotions, and seasonal menu changes.

Teamwork & Professionalism:

• Coordinate with other team members to ensure smooth restaurant operations.
• Assist in opening and closing duties, such as restocking and inventory checks.
• Follow hotel service standards, dress code, and grooming guidelines.

Qualifications Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.



Additional Information Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.