• To provide the best possible service to our guests in accordance with our cycle of service and to serve customers in a professional, efficient, and courteous manner.

• To be fully familiar with every beverage and dish served in the Bar and Restaurant and to provide detailed explanations as requested.

• To treat our guests like Superstars!

• To follow our Cycle of Service at all times.

• To clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements.

• To ensure dirty or damaged checkered napkins are counted.

• To ensure that table set up and decorations are fresh and comply with agreed standards.

• To set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair (report any damage to the Head Waiter).

• To ensure sideboards on stations are adequately stocked with replacement cutlery, napkins, or other established needs, be they food or equipment.

• To guide guests during their experience (menu and ingredient knowledge).

• To take orders from guests and ensure these are executed in an accurate and efficient manner.

• To be fully knowledgeable with the composition of all menu items.

• To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.

• To identify sales opportunities to maximize revenue.

• To clear tables and ensure they are cleaned as soon as it is apparent that customers have finished their food and/or drink. There must be an acceptable balance between speed yet allowing customers to finish their meal without feeling rushed.

• To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.

• At all times to be aware of, and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.

• To attend all compulsory training sessions.

• To be continually aware of, and maintain, the highest standards of personal hygiene and dress code.

• To report any suspicious packages or parcels to management without delay.

• To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.

• Carry out any other reasonable request asked by the management.

Solutions Leisure Group