Job Description

Description - External Candidate

Job Purpose

. To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction

Job Requirements Education/Certification and Continued Education

. Certification in Food and Beverage/ Catering would be an advantage

Years of Experience

. 2 years of relevant experience in the catering industry

Essential Roles and Responsibilities Functional Roles and Responsibilities

. Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.

. Take and process customer's orders in an accurate and timely manner.

. Follow sequence of service standards as per brand guidelines.

. Understand and anticipate customer needs, being attentive but not intrusive.

. Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.

. Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.

. Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.

. Maintain cleanliness and hygiene standards.

. Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.

. Ensure all administration is completed accurately and in a timely manner, including customer database cards

. Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.

. Carry out additional tasks as instructed by management. Schedule: