Job Description

Roles and responsibilities We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your role will include key responsibilities such as:

Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel. Greet and seat customers and serve them in a professional, discreet, and personalized way. Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests. Consistently monitor the quality of food & beverage being served. Practice good customer relations and attend to customer complaints/queries satisfactorily. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment. Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene). Ensure minimum wastage, breakage, and spoilage. Actively use up-selling techniques to exceed guest expectations and increase revenue. Skills Education, Qualifications & Experiences You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal skills, are essential. Knowledge & Competencies The ideal candidate will be hands-on with a true passion for people and service, along with a positive and pleasant attitude. You will thrive in a busy environment, stay calm under pressure, have attention to detail, and should possess the following competencies:

Adaptability Customer Focus Recognizing Differences Taking Responsibility Desired candidate profile A Waiter (or server) plays a pivotal role in the hospitality and food service industry by ensuring customers enjoy a pleasant dining experience. This position involves delivering excellent service, managing orders, and providing a welcoming environment. Below are the key responsibilities, skills, and opportunities associated with this role: Key Responsibilities Customer Interaction : Greeting guests warmly and guiding them to their tables. Providing menu recommendations and answering questions about food and beverages. Order Management : Taking accurate food and drink orders and relaying them to the kitchen or bar. Ensuring special requests (e.g., dietary restrictions) are communicated effectively. Service Delivery : Serving food and beverages promptly and correctly. Checking in with guests during their meal to ensure satisfaction. Payment Handling : Presenting bills, processing payments, and handling cash or credit transactions securely. Table Maintenance : Setting, clearing, and resetting tables efficiently. Ensuring the dining area is clean and presentable at all times. Problem Resolution : Addressing customer complaints or concerns promptly and professionally. Escalating unresolved issues to the manager when necessary. Essential Skills Communication : Strong verbal communication for interacting with guests and coworkers. Multitasking : Managing multiple tables and tasks simultaneously during busy service periods. Attention to Detail : Ensuring accuracy in orders, bills, and service execution. Customer Service : A friendly and approachable demeanor to create a positive dining experience. Teamwork : Collaborating with kitchen staff, bartenders, and other team members. Time Management : Delivering prompt and efficient service to meet customer expectations. Personal Qualities Patience : Handling difficult customers or high-pressure situations with composure. Professionalism : Maintaining a polite and respectful attitude, even during challenging interactions. Adaptability : Adjusting to changes, such as menu updates or special events. #J-18808-Ljbffr