Job Description

Job Title: Waiter/Waitress

We are seeking individuals who:

Exhibit a strong commitment to providing exceptional customer service and possess the skills necessary to ensure our guests' dining experiences are memorable. If you are dedicated to delivering outstanding hospitality in a professional setting, we invite you to apply for the position of Waitress/Waiter with our team.

Responsibilities:

• Warmly welcome guests as they arrive at the restaurant.
• Manage the seating of guests efficiently, taking into account table availability and reservations.
• Maintain a tidy and organized waiting area, ensuring guests are comfortable while waiting for their tables.
• Escort guests to their tables and provide them with menus.
• Take accurate food and beverage orders from guests.
• Communicate orders to the kitchen staff and ensure timely delivery of food to tables.
• Serve food and beverages to guests, ensuring accuracy and presentation.
• Check back with guests to ensure they are satisfied with their meals and address any additional needs.
• Provide friendly, attentive, and personalized service to guests throughout their dining experience.
• Answer any questions guests may have about the menu, specials, or restaurant policies.
• Address any concerns or complaints promptly and professionally, seeking assistance from management if necessary.
• Promote special menu items, promotions, or discounts to guests.
• Suggest additional items or upgrades to enhance the guest's dining experience.
• Encourage guests to participate in loyalty programs or sign up for newsletters.
• Handle cash, credit, and debit card transactions accurately.
• Process payments using the POS system and provide guests with receipts.
• Calculate and return change to guests as necessary.
• Balance cash register at the end of each shift and reconcile sales transactions.

Requirements:

• Previous experience in a similar role preferred.
• Fluency in Arabic is preferred for this position
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive attitude and willingness to provide exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of basic food and beverage service techniques is a plus.

The salary for this position will be discussed during the interview process and will be based on experience.

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month