Job Description

About the Role:


We are seeking an attentive and dynamic individual to join our team as a Waiter. This role offers an exciting opportunity to provide exceptional service experience to our Client, ensuring they enjoy a warm and welcoming dining atmosphere. You will interact with customers, help guide their dining experience, and support your team in creating a memorable visit.

Key Responsibilities
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• Guest Interaction: Engage with customers by welcoming them, taking orders, and delivering services with a friendly attitude.
• Order Management: Accurately take food and beverage orders and ensure they are delivered promptly to the kitchen and bar.
• Recommendation Skills: Provide informed recommendations about menu items and daily specials to enhance guest satisfaction.
• Service Efficiency: Ensure tables are clean and tidy, and promptly attend to customer needs, including their extra requests and billing.
• Team Collaboration: Work closely with kitchen and bar staff to ensure timely and quality service delivery.
• Health and Safety: Maintain compliance with health and safety regulations, ensuring food handling and serving practices meet required standards.

Qualifications
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• Education: Relevant training in hospitality or a high school diploma is preferred.
• Certifications: Possession of relevant certifications such as food safety and hygiene is a plus.

Work Experience
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• Previous experience in a similar role within hotels is beneficial.
• Experience in customer service is highly regarded.

Knowledge & Skills
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• Communication Skills: Excellent verbal communication and listening skills to effectively provide service and manage customer requests.
• Customer Service: A genuine passion for delivering exceptional customer service and creating a welcoming environment.
• Attention to Detail: High attention to detail to ensure service quality and accuracy in order processing.
• Problem-Solving Skills: Capable of using initiative to resolve customer issues promptly and effectively.
• Teamwork: Strong ability to work collaboratively with colleagues to achieve shared goals.