Job Description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local

expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting

different viewpoints, we grow stronger together.

Job Purpose:

• Lead the assigned team effectively to meet team objectives/KPI's
• To ensure recruitment, training, motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Key Accountabilities:

• Balance sheet Growth and Revenue Targets
• People Management
• Complaint to regulatory and FAB Risk policies

Job Context:

Financial:



Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment. Accomplish set sales and revenue objectives for all Products as per set the business plan.

• Manage the assigned team to achieve monthly& annual set objectives
• To maximize cross sell opportunities to ensure higher productivities
• Maintain Sales Performance MIS on sales performance for review by Area Manager

Customers:


Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client on-boarding experience.

• Ensure team alignment in order to achieve superior client on boarding experience
• Understand and resolve customer redressals and take appropriate action, if required

Learning & Growth:



Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture. Lead by example and build strong relationships with all stakeholders. Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.

• To ensure recruitment, training, performance, motivation and retention of all assigned sales personnel
• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
• To build and maintain effective business relationship with all internal departments
• Co-ordinate with other departments to ensure processing of applications within prescribed TAT's
• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively

Internal Processes:



Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise

• Implement Risk Control Assessment RCA process across all areas of BBG
• Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, Client Application & KYC Documentation etc
• Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Monitor the NPL rate regularly and take remedial action as appropriate whenever required

Frameworks, Boundaries & Decision-Making Authority:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.


#LI-MM2

Qualifications Education required:


University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience:


10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.