Organizational Competencies are:Customer ServiceDemonstrates commitment to customer service and fulfills internal/external customer/visitor requests, responds to questions, and proactively analyses anticipates and addresses customer needs to ensure customer satisfaction.Industry KnowledgeDemonstrates hands-on knowledge in the sector/industry ecosystem, value chain, and trends, including awareness of trends related to special interest groups or target audiences.DCT Cultural Sector KnowledgeDemonstrate up to date knowledge on Culture in Abu Dhabi and his/her site Programmed and events. Strongly promoting the department offerings to the visitors.Technical Competencies are:Activity CoordinationManages activities and initiatives from beginning to end, ensuring they are organized, coordinated, and completed according to expectations and standards.Process ImprovementKnowledge of process development best practices and ability to recommend improvements to make processes run more efficiently and effectively.Computer SkillsMicrosoft Word, Excel, and Outlook, and other programs.Communication SkillsPresent strong communication skills in Arabic, English, and other languagesVisitor Experience SkillsDealing directly with the public in different sectors, such as a museum, school visitors, and cultural sites, and in the Arts, Culture, or Tourism sectorBilling/Revenue OperationsUnderstands DCTs Finance related processes and systems and implements controls to ensure that transactions are processed correctly and in a timely manner.Sales and DistributionAbility to execute a sales and distribution process in an effective and efficient manner with a focus on expanding distribution channels and maximizing sales.RequirementsBehavioral CompetenciesBroad MindsetShares a clear picture of the entity's strategy; translates entity's strategy into objectives for self or team. Takes a broad, long-term perspective, sees future opportunities, and develops innovative ways of doing things.Builds Sustainable RelationshipsBuilds trusted relationships and partnerships, working collaboratively with others to meet shared objectives. Friendly and motivated with a positive attitude.Develops SelfBuilds own self-awareness through feedback and reflection & takes responsibility for personal development. Learn on Culture in Abi Dhabi and promote it to visitors.Drive AccountabilityHolds self and other accountable to meet commitments and create a performance-driven culture.Inspires & Enables OthersLeverages effective communication skills to inform, influence and inspire others, and enables others to support superior performance.Makes Effective DecisionsGathers and uses analysis, insight, different inputs, and experience to make high quality and timely decisions.Shapes & InitiatesPlans and priorities work, ensures that everyone is aligned, and action can be initiated without unnecessary delay.Uses Resources EfficientlyUses budgets, time, people, and other resources wisely to reduce waste and optimize investmentFlexibleAdaptable to sudden situation changes, and willing to work on different tasks as and when requiredSelf-motivatedCreative individual who is competent in prioritizing and working without permission

Al Nahiya Group