Job Description

Job Summary: The Visa Officer is responsible for processing visa applications, ensuring that all required documentation is complete and accurate, and providing clients with guidance and support throughout the visa application process. This role requires a strong attention to detail, excellent customer service skills, and knowledge of visa regulations and procedures.

Key Responsibilities:

• Visa Application Processing:
• Review and process visa applications in accordance with the requirements of various embassies and consulates.
• Ensure all necessary documentation is complete and accurate before submission.
• Maintain up-to-date knowledge of visa regulations, requirements, and changes in visa policies.
• Client Support:
• Provide clients with detailed information on visa requirements, application procedures, and timelines.
• Assist clients in filling out visa application forms and gathering required documents.
• Respond to client inquiries and resolve any issues or concerns related to visa applications.
• Documentation Management:
• Verify the authenticity of documents submitted by clients.
• Maintain organized and accurate records of all visa applications and related documents.
• Follow up with clients for additional information or documentation as needed.
• Communication and Liaison:
• Communicate with embassies, consulates, and visa processing centers to track the status of applications and resolve any issues.
• Coordinate with internal teams to ensure timely processing of visa applications.
• Compliance and Reporting:
• Ensure compliance with all relevant visa regulations and company policies.
• Prepare regular reports on visa application status, approval rates, and other relevant metrics.
• Customer Service:
• Provide exceptional customer service to clients throughout the visa application process.
• Handle customer complaints and escalate issues to the Visa Processing Manager when necessary.

Qualifications:

• Education: Bachelor's degree in a relevant field (e.g., International Relations, Travel and Tourism, Business Administration) is preferred.
• Experience:
• Minimum of 2-3 years of experience in visa processing, immigration services, or a related field.
• Experience in a travel agency or similar environment is highly desirable.
• Skills and Abilities:
• Strong knowledge of visa regulations and application procedures for various countries.
• Excellent organizational and time management skills.
• Attention to detail and accuracy in handling documentation.
• Strong communication and interpersonal skills.
• Proficiency in using visa processing software and MS Office Suite.
• Ability to work under pressure and meet tight deadlines.

Additional Requirements:

• Flexibility to work extended hours or weekends during peak travel seasons.
• Ability to handle sensitive and confidential information with discretion.
• Multilingual skills are a plus.

Application Process: Interested candidates should submit their resume, cover letter, and any relevant certifications to +971 50 647 9898.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Schengen Visa: 3 years (Required)
• Canada & U.S visa: 3 years (Required)

Language:

• Arabic & English (Required)

Location:

• Ras al-Khaimah (Required)