Job Description

Guest Service: Provide top-tier service to VIP guests, ensuring a memorable and exceptional dining experience.

Order Taking and Serving: Accurately take orders and serve food and beverages promptly and courteously.

Menu Knowledge: Have comprehensive knowledge of the menu, including ingredients, preparation methods, and potential allergens. Make recommendations based on guest preferences.

Special Requests: Handle special requests and dietary requirements with attention to detail and precision.

Table Setup: Prepare and set tables according to the establishment's standards, ensuring cleanliness and an elegant presentation.

Communication: Liaise effectively with kitchen and bar staff to ensure timely and accurate delivery of orders.

Customer Interaction: Engage with guests in a polite and friendly manner, addressing any questions or concerns they may have.

Problem Resolution: Handle guest complaints or issues swiftly and efficiently, ensuring guest satisfaction.

Upselling: Promote additional services and menu items to enhance the guest experience.

Cleanliness and Hygiene: Maintain high standards of cleanliness and hygiene in the dining area and adhere to health and safety regulations.

Team Collaboration: Work collaboratively with other staff members to ensure seamless service during busy periods and events.

Requirements

Experience: A minimum of 3-5 years of experience as a waiter in a high-end restaurant or luxury hotel setting.

Skills: Exceptional customer service skills.

Strong attention to detail and ability to multitask.

Excellent communication and interpersonal skills.

Ability to remain calm and professional under pressure.

Knowledge of fine dining service techniques and etiquette.

Language Proficiency: Fluency in English is required; additional languages are a plus.

Physical Requirements: Ability to stand for extended periods, carry heavy trays, and perform physically demanding tasks.

Preferred Qualifications:

Experience serving high-profile or VIP clients.

Certification in hospitality or food and beverage service.

Knowledge of wines and spirits, including wine pairing.

Working Conditions:

Flexibility to work irregular hours, including nights, weekends, and holidays.

Ability to work in a fast-paced and dynamic environment.

Compensation:

Competitive salary based on experience.

Additional benefits may include health insurance, tips, and performance bonuses