Job Description

Guest Relations: Welcome VIP guests and ensure they receive personalized and exceptional service throughout their visit.

Team Management: Supervise and train VIP staff, ensuring they adhere to company standards and provide high-quality service.

Coordination: Work closely with other departments (e.g., concierge, housekeeping, food and beverage) to fulfill VIP guests' needs and requests.

Issue Resolution: Address and resolve any complaints or issues from VIP guests promptly and efficiently.

Service Excellence: Maintain a thorough understanding of VIP preferences and tailor services to meet their specific needs.

Event Coordination: Assist in planning and executing VIP events, ensuring a seamless and memorable experience for guests.

Reporting: Prepare and present reports on VIP activities, guest feedback, and service improvements to management.

Budget Management: Monitor and manage the budget for VIP services, ensuring cost-effective operations.

Standards Compliance: Ensure all VIP services comply with company policies, procedures, and quality standards.

Requirements

Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Experience: Minimum of 3-5 years of experience in a supervisory role within the hospitality or luxury service industry.

Skills: Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Leadership and team management skills.

Problem-solving and conflict resolution skills.

Attention to detail and a commitment to excellence.

Knowledge: Familiarity with VIP service protocols and standards.

Other: Ability to work flexible hours, including weekends and holidays as needed.