:Role Title: VIP IT Support Engineer (supporting C-Suite Level Executives)Role Type: *Outsourced, Full Time, On-Site*Work location: Dubai, UAE*Contract Duration: 6 months (extendable)*Language requirements: *Bilingual (English and Arabic)*Role Purpose:\xc2\xb7 Highly skilled tech professional capable of resolving VIP technical issues while ensuring a premium experience. You will serve as the essential support behind the scenes, addressing printer malfunctions, resolving Wi-Fi problems, and guaranteeing our client\xe2\x80\x99s Executives remain consistently connected and productive.\xc2\xb7 While your technical expertise is crucial, this role also demands strong people skills. We require a proficient problem-solver who can articulate complex concepts clearly and concisely and manage tense situations with composure and professionalism.Minimum Qualifications/Education\xc2\xb7 Degree in a relevant subject or equivalent experience\xc2\xb7 ITIL Foundation v3\xc2\xb7 At least two relevant industry recognised certifications (E.g. Microsoft, AWS, Cisco)\xc2\xb7 Demonstrated experience of providing technical support within an enterprise level organization, preferably supporting VIP users\xc2\xb7 Experience in Office 365 (essential), Exchange Admin, Active Directory, and SCCM\xc2\xb7 Experience in use of ITSM systems (ServiceNow highly desirable)Minimum Experience\xc2\xb7 Minimum of 8 years\xe2\x80\x99 experience working within multiple technology domains (Service Desk/EUC/Desktop/Systems/Networks)\xc2\xb7 Minimum 10 years\xe2\x80\x99 experience in a high-volume, customer facing environmentKey Responsibilities and Accountabilities:-\xc2\xb7 Providing remote and onsite VIP support for key business stakeholders\xc2\xb7 Handling of escalations\xc2\xb7 Delivering against IT processes including Incident, Request, Change, Problem and Knowledge Management\xc2\xb7 Manage escalations with respective technology and telecommunication vendors effectively to drive complex/unsolved problems to resolution\xc2\xb7 Ensure IT Operations team compliance to policies, processes and procedures at all times\xc2\xb7 Provide prompt solution-based support, prioritising tasks through the day\xc2\xb7 Data entry into ITSM system for reference or further escalation if required\xc2\xb7 Responsible for maintaining and supporting all end user devices (e.g., workstations, mobile and multi-functional devices)\xc2\xb7 Ensure that the SOE for end-user devices are regularly reviewed, upgraded and maintained to meet functional and security requirements\xc2\xb7 Maintain office technology, including AV and videoconferencing facilities\xc2\xb7 Responding to and resolving incidents and service requests\xc2\xb7 Acting as an escalation point for key issues\xc2\xb7 Responsible for the development of processes, documentation and knowledge management for End User Computing (EUC)\xc2\xb7 Delivering required tasks for IT and business projects\xc2\xb7 Driving continuous improvements across the EUC environment\xc2\xb7 Maintaining a stable and secure EUC environmentOther requirements:\xc2\xb7 A desire (and ability to) solve problems and challenges\xc2\xb7 Great communications skills when dealing with non-technical stakeholders, founded in being a good listener\xc2\xb7 Advanced understanding of support tools, techniques and how technology is used to provide services\xc2\xb7 Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices\xc2\xb7 Advanced understanding of operating systems, business applications, printing systems and network systems\xc2\xb7 Knowledge of OS \xe2\x80\x93 mainly Microsoft & Apple\xc2\xb7 Knowledge of TCP/IP networking, SOE imaging, remote OS and software installation and deployment\xc2\xb7 Hands on experience of working with and maintaining network and server infrastructure\xc2\xb7 Hands on experience working with and maintaining Microsoft 365 Platform\xc2\xb7 Demonstrated experience in Mobile Device Management (MDM)\xc2\xb7 Understanding of cloud-based, backup and disaster recovery systems\xc2\xb7 A desire to deliver an amazing customer experience\xc2\xb7 The ability to keep up with & adapt to the fast-paced IT world\xc2\xb7 Demonstrated experience as an EUC/Desktop Engineer\xc2\xb7 Experience providing EUC/Desktop support\xc2\xb7 Excellent technical experience\xc2\xb7 Demonstrated analytical and problem-solving skills\xc2\xb7 Strong customer service focus and quality control skills\xc2\xb7 Highly developed time management skills\xc2\xb7 The ability to work in a fast-paced environmentPersonal Characteristics and Required Background\xc2\xb7 Excellent verbal and written communication skills - you\xe2\x80\x99re not afraid to engage in conversation\xc2\xb7 Ability to adapt communication techniques to suit the needs of different individuals\xc2\xb7 Professional presentation skills\xc2\xb7 Demonstrated experience of providing technical support within an enterprise level organization, preferably supporting VIP users\xc2\xb7 Experience in Office 365 (essential), Exchange Admin, Active Directory, and SCCM\xc2\xb7 Experience in use of ITSM systems (ServiceNow highly desirable)RequirementsRole Title: VIP IT Support Engineer (supporting C-Suite Level Executives)Role Type: *Outsourced, Full Time, On-Site*Work location: Dubai, UAE*Contract Duration: 6 months (extendable)*Language requirements: *Bilingual (English and Arabic)*Role Purpose:\xc2\xb7 Highly skilled tech professional capable of resolving VIP technical issues while ensuring a premium experience. You will serve as the essential support behind the scenes, addressing printer malfunctions, resolving Wi-Fi problems, and guaranteeing our client\xe2\x80\x99s Executives remain consistently connected and productive.\xc2\xb7 While your technical expertise is crucial, this role also demands strong people skills. We require a proficient problem-solver who can articulate complex concepts clearly and concisely and manage tense situations with composure and professionalism.Minimum Qualifications/Education\xc2\xb7 Degree in a relevant subject or equivalent experience\xc2\xb7 ITIL Foundation v3\xc2\xb7 At least two relevant industry recognised certifications (E.g. Microsoft, AWS, Cisco)\xc2\xb7 Demonstrated experience of providing technical support within an enterprise level organization, preferably supporting VIP users\xc2\xb7 Experience in Office 365 (essential), Exchange Admin, Active Directory, and SCCM\xc2\xb7 Experience in use of ITSM systems (ServiceNow highly desirable)Minimum Experience\xc2\xb7 Minimum of 8 years\xe2\x80\x99 experience working within multiple technology domains (Service Desk/EUC/Desktop/Systems/Networks)\xc2\xb7 Minimum 10 years\xe2\x80\x99 experience in a high-volume, customer facing environmentKey Responsibilities and Accountabilities:-\xc2\xb7 Providing remote and onsite VIP support for key business stakeholders\xc2\xb7 Handling of escalations\xc2\xb7 Delivering against IT processes including Incident, Request, Change, Problem and Knowledge Management\xc2\xb7 Manage escalations with respective technology and telecommunication vendors effectively to drive complex/unsolved problems to resolution\xc2\xb7 Ensure IT Operations team compliance to policies, processes and procedures at all times\xc2\xb7 Provide prompt solution-based support, prioritising tasks through the day\xc2\xb7 Data entry into ITSM system for reference or further escalation if required\xc2\xb7 Responsible for maintaining and supporting all end user devices (e.g., workstations, mobile and multi-functional devices)\xc2\xb7 Ensure that the SOE for end-user devices are regularly reviewed, upgraded and maintained to meet functional and security requirements\xc2\xb7 Maintain office technology, including AV and videoconferencing facilities\xc2\xb7 Responding to and resolving incidents and service requests\xc2\xb7 Acting as an escalation point for key issues\xc2\xb7 Responsible for the development of processes, documentation and knowledge management for End User Computing (EUC)\xc2\xb7 Delivering required tasks for IT and business projects\xc2\xb7 Driving continuous improvements across the EUC environment\xc2\xb7 Maintaining a stable and secure EUC environmentOther requirements:\xc2\xb7 A desire (and ability to) solve problems and challenges\xc2\xb7 Great communications skills when dealing with non-technical stakeholders, founded in being a good listener\xc2\xb7 Advanced understanding of support tools, techniques and how technology is used to provide services\xc2\xb7 Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices\xc2\xb7 Advanced understanding of operating systems, business applications, printing systems and network systems\xc2\xb7 Knowledge of OS \xe2\x80\x93 mainly Microsoft & Apple\xc2\xb7 Knowledge of TCP/IP networking, SOE imaging, remote OS and software installation and deployment\xc2\xb7 Hands on experience of working with and maintaining network and server infrastructure\xc2\xb7 Hands on experience working with and maintaining Microsoft 365 Platform\xc2\xb7 Demonstrated experience in Mobile Device Management (MDM)\xc2\xb7 Understanding of cloud-based, backup and disaster recovery systems\xc2\xb7 A desire to deliver an amazing customer experience\xc2\xb7 The ability to keep up with & adapt to the fast-paced IT world\xc2\xb7 Demonstrated experience as an EUC/Desktop Engineer\xc2\xb7 Experience providing EUC/Desktop support\xc2\xb7 Excellent technical experience\xc2\xb7 Demonstrated analytical and problem-solving skills\xc2\xb7 Strong customer service focus and quality control skills\xc2\xb7 Highly developed time management skills\xc2\xb7 The ability to work in a fast-paced environmentPersonal Characteristics and Required Background\xc2\xb7 Excellent verbal and written communication skills - you\xe2\x80\x99re not afraid to engage in conversation\xc2\xb7 Ability to adapt communication techniques to suit the needs of different individuals\xc2\xb7 Professional presentation skills\xc2\xb7 Demonstrated experience of providing technical support within an enterprise level organization, preferably supporting VIP users\xc2\xb7 Experience in Office 365 (essential), Exchange Admin, Active Directory, and SCCM\xc2\xb7 Experience in use of ITSM systems (ServiceNow highly desirable)BenefitsVisa and Medical Insurance

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