:POSITION SUMMARYThe Villa Butler is a key element in a team of professionals striving to deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided in any other hotel/resort in UAE.The position of Villa Butler provides a very personalized, detailed and seamless service to guests. The Villa Butler will take gentle care of all assigned guests from pre-arrival until departure without imposing themselves on the guests. The guests will see the Villa Butler as owner of each guest's needs and requests.The attention to detail that is required from Villa Butlers, and their ability to anticipate guests' needs, meaning that they are the consummate hotel professionals with impeccable standards. Villa Butlers will not accept anything less than the best available presentation of the villas, themselves and outdoor areas (Villa driveway, wooden beach path, deck and pool, villas parking areas, gardens, beach accesses, villas pantries, main pantry and office).Our first impression on guests is often a significant part of the lasting impression left in their memories. Everything we do must support the heritage and legacy of Bulgari, which includes our attire and grooming. Everything we do, say and even, do not say, communicates to the guest.As a Bulgari staff member, it is extremely important to ensure that we do not only demonstrate our core values in our everyday interactions with our guests, but that our behavior demonstrates a way that reflects the unique personality of the Bulgari Brand.MAIN TASKS:
Helps and assists all the guests in a friendly and educated manner.
Shows amazing skills in anticipating guest's needs and unrivalled attention to details.
Ensures that Bulgari Brand Standards and Signature Services are followed.
To ensure a proper use of the telephone etiquette as per Forbes-LQA standards.
Ensures all villas are checked and set according to Bulgari standards and guest's preferences.
Performs pre-arrival engagement, check-in & check-out, including updated profiles, reservations and billing handling.
Have knowledge and operate through Opera and Mystique in order to communicate promptly within the Hotel.
Concierge services (restaurant bookings, early bird tickets purchasing, boarding passes, arranging transportation from and to the hotel)
Owning the villa, liaising and coordinating with pool cleaners, engineering department, landscape team, housekeeping and F&B to craft the best stay for our guests.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Team: Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8b team, and become the best version of you.