Job Description

Overview

***This position is physically located in Kuwait in support of LOGCAP***

Under general supervision Audio Visual Support Technician, Lead, V ideo Teleconferencing Technicians shall be required to perform complex trouble-shooting and computer system restoration on USG unique Conferencing and communications equipment. The technician is responsible for the operation of complex state-of-the-art secure transmissions equipment, to include the management and control of classified materials.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

+ Operate and provide technical support in the operation of VTC equipment in support of briefings, Presentation and VTC sessions

+ Provide IT support for conference room-based briefings and presentations for a 7 days/week operation.

+ Provide user training to the customer in the operation of VTC equipment to include call initiation, answering and re-dialing.

+ Provide diagnostics and take corrective action on large scale voice/video teleconferencing with secure switch; providing tier one technical support in evaluation of data, repair work of telecommunication equipment, and ancillary components.

+ Provide support for the schedule and unscheduled maintenance of VTC equipment including but not limited to DLP and LCD projectors, flat panel displays, IP and ISDN-based VTC systems and associated cameras, and maintain manuals and wiring diagrams

+ Set up and take down AV system to meet short-notice and long term requirements for AV configurations to support Video, classroom multi-media presentations, and special projects.

+ Possess working knowledge of IP and ISDN-based VTC systems, equipment, and the protocols that govern them. Be able apply that knowledge in a logical troubleshooting approach.

+ Assists or conduct physical cable installations for various types of equipment.

+ Handle encryption materials and devices in support of classified VTC sessions.

+ Ensure that PBX, VTC, and all A/V systems are in compliance with all applicable security regulations and requirements

Qualifications

+ Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

+ Must be a U.S. Citizen

+ Must be able to obtain and maintain valid Secret Clearance

+ A valid driver's license and the ability to obtain a U. S. Government Motor Vehicle Operator's License and host nation Driver's License, is required.

+ High School Diploma

+ Meets requirements outlined in AR 25-2 for NIPRNET access

+ Experience:

+ 1-3 Years' experience with operation and maintenance of VTC Suites.

+ 1-3 Years' experience with operation and maintenance of PA systems.

+ Must possess strong working knowledge of Military and Government telecommunications and electronic principles

+ Skills:

+ Excellent written and oral communication skills

+ Excellent organizational and multi-tasking skills

+ Computer proficiency in Microsoft Projects, Microsoft Office Excel, PowerPoint, Outlook, and Word

+ Capable of effectively communicating technical information in English, both written and verbal

+ Working Conditions:

+ Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.

+ Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).

+ Includes some industrial production environment conditions as well.

+ Physical Requirements:

+ Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

+ Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.

+ Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.

+ Must comply with all Fire and Safety Regulations and post policies.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.