Job Description

General information

Position: Venue Supervisor Salary: 14,825 - 17,049 SAR (3,952 - 4,545 USD)

Location: Saudi Arabia Contract: 12-24 months Joining date: within one month (once documents are ready) Working hours: 6 days weekly, 9-10 hours per day including 1 hour break

Company Provides Accommodation Transportation Airplane tickets Medical insurance & life insurance Annual leave Public Holidays Duty Meals

Requirements 5 Years+ experience in a supervisory role within the hospitality or events industry. A degree in hospitality management or a related field is preferred. Excellent interpersonal, written, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent problem-solving, multi-tasking, and conflict-management skills with a principled approach to understanding problems and opportunities to inform decision-making Previous experience in a supervisory role within the hospitality or events industry. Strong experience in guest operations and guest experience. Strong Guest Service orientation. Solid experience in managing teams and people. Excellent organizational and leadership skills. Ability to handle high-stress situations and resolve issues effectively. Strong leadership and team management abilities. Good understanding of health and safety regulations. Strong communication and interpersonal skills. Ability to work flexible hours, including evenings and weekends. Ability to operate a vehicle and local KSA license (or ability to obtain one)

Key Responsibilities Oversee the day-to-day operations at the designated venue. Ensure safety, compliance, and quality regulations are followed. Lead, manage, and train the venue guest relations team of FOH/BOH staff, ensuring seamless and enhanced guest service is maintained at all times. Supervise the day-to-day performance of the staff, and work on correction and realignment to the ethos of Sindalah and the Guest Services team to deliver exceptional experiences. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge. Works harmoniously and professionally with co-workers and managers Capture lessons learned that can be utilized to improve and optimize services and strengthen guest satisfaction. Lead daily venue briefings ensuring all necessary information is disseminated to the team timely and efficiently. Manage team roster and staff allocation to cater to the needs of guests and ensure seamless operations daily. Maintain the venue's facilities and carry out regular checks and inspections. Manage inventory and order supplies as needed. Ensure all machinery and equipment is inspected and maintained. Prepare reports on venue operations and performance. Encourage issue resolution at the lowest level possible and act as an escalation channel for all mainland lounge or on-island welcome center staff. Handle any other duties as assigned by management.