Job Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day




Overview of the role:


To ensure all concerns regarding registration renewals are addressed within the stipulated time thus improving the overall customer service and ensuring the business does not encounter any fines due to expired vehicles on road. For (Hertz/ MOOV/ AFF)




What you will do:




Registration Renewal


• Ensure all the vehicles on fleet (13,000 + vehicles) have valid registration and business do not receive any fines due to expired vehicles on road. (Hertz/ MOOV/ AFF)
• Complete all registration renewal bookings calls and arrange replacement vehicles a day prior to the booking date to assure a confirmed schedule for the next day.
• Handle all original registration cards except for AUH and will be responsible for releasing the cards to the business representatives when requested by the departments.
• Coordinate with the VMD / Speed limiter vendors for renewal as well as replacement of devices.
• Process the passing of new vehicles for new registration (SHJ/ RAK/ DXB), branding/ fitment mulkiya update.
• Ensure to renew the vehicle insurance prior to expiration date.
• Renew the registration in RTA and TAMM for all vehicles for which passing is completed & auto renewal vehicles as well.
• Ensure that Carpro Back office is updated correctly and save the registration copies in shared folder.
• Send the registration copies to all lease customers via email and release originals cards as per customer request.





Customer Service


• Ensure to call all the customers prior to the registration expiry and collect all the necessary information required to schedule the vehicle for passing and renewal.
• Follow up with customers for the complete documents required to renew the vehicle.
• Sending the renewed registration copy to the customer.
• Ensure the Customer requirements are met to avoid any escalations.




Vehicle Inventory


• Responsible for all vehicles in the registration renewal branch.
• Ensure vehicles are not idle in the branch and are utilised for generating maximum revenue for the business.





Driver Management


• Handle all the registration renewal drivers and ensure all transactions are done smoothly as per business requirement.
• Manage the Driver daily log sheet and approve any Overtime.





System admin


• Update all system transactions and exchanges.
• Prepare and circulate reports to give a clear and concise update on the registration renewal of vehicles. Maintains reports for additional fitments, passing done and other necessary reports required for the smooth function of the task as per the business requirement.
• Verifies any transactions in the invoices from the vendors on the passing at Al Wasel and Tasjeel.
• Petty cash - Maintain and manage all vehicle passing done and speed certificate payment done via cash.
• Credit card receipts - Ensure all receipts for all registration renewal transactions are saved in the shared folder for claim submission process.



Required Skills to be successful:


• Strong English communication skills; reading, writing and speaking
• Excellent customer interaction skills
• Good understanding of using Microsoft Windows





Minimum Experience:

• Over 2 years experience in an fleet operations role
• Experience working in the Automotive industry is desirable




Job-Specific Skills:


• Ability to plan and organize effectively
• Good understanding of Microsoft Office, specifically Word and Excel





Behavioural Competencies :

• Relationship building
• Good interpersonal skills
• Ability to Communicate effectively



What equips you for the role

• Bachelor's degree/University degree or equivalent experience



About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.