Sphere combines global expertise and local insight to help people and companies turn their ambitious goals into reality. At Sphere, we put people first and strive to be a changemaker by building a better future through innovation and technology. Sphere is helping a well-known multinational company innovate and bring new platforms to market and is looking for a Support Engineer to join our team.Location: UAE, Sharjah
Type: Contract
Start Date: ASAPResponsibilities include but are not limited to:

• Provide technical assistance and support to end-users via phone, in-person, or other formal communication channels.
• Troubleshoot and resolve hardware and software issues in line with company IT policies.
• Manage user accounts, including creating and configuring new IDs and email accounts.
• Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and other IT peripherals.
• Ensure the proper deployment and functionality of applications for users.
• Provide proactive support to minimize downtime and enhance user satisfaction.
• Maintain meeting rooms, ensuring AV equipment and other technical components are operational.
• Support remote locations/offices, ensuring consistent IT functionality across all sites.
• Implement and maintain security measures to protect software and hardware.
• Explore innovative solutions and technologies to streamline support processes.
• Maintain documentation and logs of all support activities, ensuring timely resolution as per predefined SLAs.
• Report to Manager, IT Infrastructure, and Director, IT, with frequent daily interactions with end users and occasional contact with Directors and Executive Management.

Requirements:

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• 5+ years of proven experience as a User Support Engineer or in a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in Microsoft Office Suite and other common business applications.
• Experience with IT service management (ITSM) frameworks, such as ITIL.
• Excellent communication and customer service skills.
• Strong problem-solving skills and attention to detail.
• Understanding of cloud computing concepts and technologies.
• Flexibility to work in a fast-paced environment, with the ability to work independently and in a team.
• Driving license is required; having a personal car is an advantage.

Sphere offers a competitive and rewarding salary and benefits package, as well as an intellectually and creatively stimulating work environment, flexibility, and unique international travel opportunities.

Sphere Partners