Job Description

Main Responsibilities:

Managing overall daily operations of linen and laundry rooms Understand and execute all policies, procedures, standards, specifications, guidelines, and training programs. Able to effectively communicate with other employees in an attentive, friendly, courteous and service-oriented manner ensuring quality controls are in place and manage internal customer needs Ensure all equipment sewing machine, embroidery machine and tagging machine are kept neat and in good condition through personal inspection and by allowing the laundry preventative maintenance programs To understand and strictly adhere to the hotel's policy on fire, hygiene, Health, and safety and to handle all equipment, linen, and uniforms with care To always maintain a high standard of personal appearance and hygiene To maintain a good rapport and working relationship with staff of all other departments To always provide a courteous and professional service Ensure quality controls are in place for all linen processes, rejecting any exceptions Always ensure a clean and tidy linen room and report to the Laundry Manager/ Assistant Laundry Manager if any items have been damaged (linen as well as uniforms) Report to Laundry Manager/ Assistant Laundry Manager in case any uniforms need to be discarded or replenished Ensure that linen and uniforms are properly stored and recorded Ensure that the proper procedure is followed when linen or uniform needs to be discarded Any linen which is torn is placed separately and returned to the seamstress for repair Ensures the team sorts and arranges all uniform for all different departments and place on the rails separate Ensures the team sorts and arranges all linen for all different departments and place on the racks separate at the designated area Coordinate with concerned department and conducts linen inventory and maintain record accordingly Oversee and ensure that uniform linen colleagues performance appraisals are followed and completed on a time basis Conduct On job training and compile the monthly training report To assure a smooth operation with the highest standards of service to the colleagues and guests To control and maintain efficient organization and work methods of the department Performs any other job as assigned by the Laundry Manager Organizes Rota, hours owing and overtime to suit the needs of the laundry department Listens to employee grievances and/or feedback and brings them to the attention of the Laundry Manager Gives feedback of employees work performance to the Laundry Manager Report any colleagues' complaints/comments to the Laundry Manager Ensures and maintain a uniform linen room logbook

Requirements:

Minimum of one-year experience in a similar role with preferable previous experience in a luxury hotel/ resort Intermediate or Equivalent or Diploma or vocational training in hospitality Computer literacy in using MS office along with experience in using inventory management software and Hotel Management systems like Opera Great personality and positive attitude Good knowledge in embroidery machine, marking Tagging machine washing machines, dryer, sewing machine Good communication and training skills Energetic, friendly, flexible, motivated, and able to work independently * Good English communication skills