Managing overall daily operations of linen and laundry rooms
Understand and execute all policies, procedures, standards, specifications, guidelines, and training programs.
Able to effectively communicate with other employees in an attentive, friendly, courteous and service-oriented manner ensuring quality controls are in place and manage internal customer needs
Ensure all equipment sewing machine, embroidery machine and tagging machine are kept neat and in good condition through personal inspection and by allowing the laundry preventative maintenance programs
To understand and strictly adhere to the hotel's policy on fire, hygiene, Health, and safety and to handle all equipment, linen, and uniforms with care
To always maintain a high standard of personal appearance and hygiene
To maintain a good rapport and working relationship with staff of all other departments
To always provide a courteous and professional service
Ensure quality controls are in place for all linen processes, rejecting any exceptions
Always ensure a clean and tidy linen room and report to the Laundry Manager/ Assistant Laundry Manager if any items have been damaged (linen as well as uniforms)
Report to Laundry Manager/ Assistant Laundry Manager in case any uniforms need to be discarded or replenished
Ensure that linen and uniforms are properly stored and recorded
Ensure that the proper procedure is followed when linen or uniform needs to be discarded
Any linen which is torn is placed separately and returned to the seamstress for repair
Ensures the team sorts and arranges all uniform for all different departments and place on the rails separate
Ensures the team sorts and arranges all linen for all different departments and place on the racks separate at the designated area
Coordinate with concerned department and conducts linen inventory and maintain record accordingly
Oversee and ensure that uniform linen colleagues performance appraisals are followed and completed on a time basis
Conduct On job training and compile the monthly training report
To assure a smooth operation with the highest standards of service to the colleagues and guests
To control and maintain efficient organization and work methods of the department
Performs any other job as assigned by the Laundry Manager
Organizes Rota, hours owing and overtime to suit the needs of the laundry department
Listens to employee grievances and/or feedback and brings them to the attention of the Laundry Manager
Gives feedback of employees work performance to the Laundry Manager
Report any colleagues' complaints/comments to the Laundry Manager
Ensures and maintain a uniform linen room logbook
Requirements:
Minimum of one-year experience in a similar role with preferable previous experience in a luxury hotel/ resort
Intermediate or Equivalent or Diploma or vocational training in hospitality
Computer literacy in using MS office along with experience in using inventory management software and Hotel Management systems like Opera
Great personality and positive attitude
Good knowledge in embroidery machine, marking Tagging machine washing machines, dryer, sewing machine
Good communication and training skills
Energetic, friendly, flexible, motivated, and able to work independently