Job Requisition ID: 156523

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Reporting to the Customer Relations Manager, this Assistant Managerial role is responsible for building and retaining a long-lasting relationship with new and existing customers in a multichannel retail environment by:

• Understanding customers\' needs and translating them into implemented commercial solutions
• Securing the foundation for an inspiring, joyful, welcoming, and family-friendly atmosphere that creates trust in the IKEA Brand before, during and after their visit
• Using customer insights to improve customer satisfaction

What you will do

• Contribute to the creation and operational implementation of the local customer relations\' action plan.
• Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience in a multichannel retail environment
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
• Create the emotional conditions for a positive meeting with visitors and customers.
• Implement and follow up with \xe2\x80\x9cways to shop\xe2\x80\x9d in your unit and ensure that it fulfils its purpose.
• Provide a family-friendly environment that converts more visitors to happy customers.
• Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
• Ensure \xe2\x80\x9cFirst Time Right\xe2\x80\x9d mind set is secured with internal and external stakeholders.
• Provide input, ensure execution, and follow up on the service agreements and contracts with internal/external stakeholders to secure operational excellence according to business needs.
• Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience in line with the Commercial Review requirements.
• Support proactively with customer insights to generate business and functional improvements with relevant stakeholders.
• Actively communicate department goals and KPIs and perform regular evaluation with the team

Required Skills to be successful

• Good planning, organizational and prioritization skills
• Strong and excellent attention to detail
• Results-orientated, with the ability to drive and deliver the implementation of new ideas
• Excellent working knowledge of MS Office
• A high level of customer focus and the ability to understand customers\' needs

What equips you for the role

• 2- 3 years\' experience in the Retail
• Bachelor\'s degree holder

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer\'s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference\xe2\x80\xa6

Al-Futtaim