Job Requisition ID: 162579Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Overview of the roleEnsures all Back Office services and processes support the Home Delivery function for consistent service.What you will doOperational

• Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
• Ensures to log each home delivery documents before goods are pushed to the loading bay
• Post, file and reconciles all completed home delivery documents
• Prepares and follow up the home delivery teams\' schedules
• Ensures all productivity measures are in place.
• Responds on Email/ Social media which received by IKEA CEC agents.
• Ensure to maintain benchmark of 48hrs for active CRM cases. In addition, to contact the customer with update.
• Raising awareness to the SP team of the important of calling the customer everyday morning to confirm the delivery timing.0
• Ensure that postponed Jobs were booked on daily basis in coordination with Routing team.
• Ensure that all created pass outs were logged responsibly and cleared on the agreed timeline

Financial

• Ensures to follow up advance payment from Admin office
• Budget awareness.

Customer

• Ensures all customers\' queries are attended to in a professional manner
• Always Provide excellent customer service.
• Follow up with all pending jobs and ensure that any challenges were addressed to the HD seniors and manager.

Required skills to be successful

• Analytical Skills
• Effective Communication

What equips you for the role

• Customer Focussed
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al-Futtaim