Job Description

The Travel Sales Consultant is responsible for selling travel-related services such as flights, hotel bookings, tours, and vacation packages to customers. This position involves working directly with clients to understand their travel needs, providing tailored recommendations, and ensuring a smooth booking process. Travel Sales Consultants should be knowledgeable about destinations, pricing, and travel regulations to effectively guide clients in planning and booking their trips.

Key Responsibilities:

• Client Consultation:
• Engage with potential clients via phone, email, or in person to understand their travel preferences, budget, and requirements. Provide personalized travel recommendations based on these factors.
• Sales Generation:

Actively pursue leads and follow up with prospective clients to convert inquiries into confirmed bookings. Meet or exceed sales targets set by the company.

• Product Knowledge:

Stay updated on travel products, destinations, trends, promotions, and travel packages offered by the company. Educate clients on various options, including flights, accommodations, excursions, and other travel services.Assist clients in booking and managing travel arrangements, including flights, hotels, car rentals, cruises, and tours. Ensure all bookings are processed accurately and in a timely manner.Provide exceptional customer service by addressing any client inquiries, concerns, or changes to bookings. Handle cancellations, refunds, and changes in a professional and customer-friendly manner.Promote special deals, travel packages, and add-ons (such as travel insurance, excursions, upgrades) to clients to maximize sales and revenue.Ensure that all travel documents are correctly prepared and compliant with relevant regulations. Provide customers with required travel information such as itineraries, visas, and passports if necessary.Resolve customer issues related to bookings, delays, or other travel-related challenges in a prompt and efficient manner. Provide solutions and alternatives where applicable.Work towards meeting or exceeding individual and team sales targets. Report on sales performance and identify opportunities to improve sales efforts.Build and maintain relationships with corporate clients, travel agencies, and other relevant industry contacts. Participate in promotional activities, events, and marketing initiatives to drive sales growth.

Qualifications and Skills:

• Booking and Reservations:
• Customer Service:
• Promotions and Upselling:
• Documentation and Compliance:
• Problem Solving:
• Target Achievement:
• Networking and Marketing:
• Experience:
• Previous experience in sales, customer service, or the travel industry is highly desirable. Experience in a retail, hospitality, or tour operator environment can be beneficial.
• Skills: Strong communication and interpersonal skills
• Excellent customer service abilities
• Ability to negotiate and close sales
• Proficient in using booking software and computer systems
• Problem-solving and conflict resolution skills
• Attention to detail and organization
• Knowledge:
• Knowledge of popular travel destinations, airlines, hotel chains, and tour operators
• Familiarity with travel booking platforms (e.g., Amadeus, Sabre, Galileo)
• Understanding of travel regulations, passport/visa requirements, and safety protocols
• Personal Traits:
• Outgoing, energetic, and goal-driven
• Able to work independently and as part of a team
• Ability to work in a fast-paced environment and manage multiple tasks Education:
• High school diploma or equivalent required.
• College degree in tourism, hospitality, or a related field preferred but not mandatory.

Compensation and Benefits:

• Competitive base salary with commission-based earnings
• Employee discounts on travel services and products
• Career development and growth opportunities within the company

Work Environment:
Travel Sales Consultants typically work in an office setting but may also interact with customers online or via phone.

Job Types: Full-time, Permanent

Experience:

• Sales: 2 years (Preferred)

Application Deadline: 30/11/2024