Job Description

The Opportunity

As the Field Supervisor for Travel Retail, with a base in Dubai, you will champion Puig's presence across duty-free outlets, focusing on enhancing the customer experience and driving sales, mainly within Dubai and Qatar airports. You will spend most of your time on the shop floor leading, coaching, driving sales, and engaging the Brand Representative team (BR), ensuring operational excellence, and following the brand's standards.

What you'll get to do

Sell-out and Field Management: Drive retail sales and ensure an exceptional consumer experience through regular sales performance analysis and team feedback. Promote operational excellence and an efficient work environment. Maintain effective communication between shop floor teams and the TRME office. Monitor and follow up on shop floor needs, including Brand Representatives (BRs) and consumer experience improvements. Achieve store sales targets by leading team transactions and sales. Support and track incentive plans for BRs. Coach individual BR performance for improvement. Create daily/weekly action plans to motivate the team and attract customers. Conduct performance reviews and team meetings. Foster a positive work environment and teamwork. Build strong relationships with retail partner management teams to drive opportunities for the brand (space, staff, events, stock). Training: Provide live coaching to BRs on the shop floor, focusing on shopper experience and team capabilities. Enhance Consumer Experience and Fragrance Profiling for Niche BRs, and build confidence in makeup artistry and cross-selling for makeup BRs. Train prestige BRs on product knowledge, customer service, and sales skills. Track BR performance and identify areas for improvement with the Education Manager. Collaborate with the Education Manager to develop training plans and focus areas. Assist in planning and executing classroom and virtual training. Instore Visual Merchandising: Ensure merchandising standards meet guidelines and adapt visuals locally. Provide regular feedback to the Retail Design & VM Manager. Work closely with Retail Design, VM, and Marketing teams on brand activations and in-store animations, creating action plans to motivate BRs and drive traffic to the store.

We'd love to meet you if you have

Experience in Education or Training - a natural flair for story-telling and presenting Arabic, Russian or Chinese language skills are an added value Experience in Travel Retail Fragrance and Beauty Experience

A few things you'll love about us An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive compensation & benefits package