Job Description

Job Title: Reservation Executive

Job Type: Full-time

Salary: 3000 AED - 4000 AED

About Us:
West Avenue is a leading travel agency committed to providing exceptional travel experiences to our clients. We specialize in offering personalized services and creating unforgettable journeys for travelers around the world.

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As a Reservation Executive at West Avenue, you will play a pivotal role in assisting customers with their travel arrangements, ensuring smooth and seamless booking experiences. Your primary responsibilities will include:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers' desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions customers might have about the reservation process.
• Providing support to customers who may need to amend or cancel a reservation.
• Utilizing experience with the Galileo, Amadeus, and Sabre programs to efficiently manage ticketing processes.
• Handling travel package bookings and sightseeing reservations with a minimum of 2 years of experience in each area.
• Demonstrating excellent customer service skills to ensure customer satisfaction.
• Managing multiple tasks and prioritizing work effectively to meet deadlines.
• Proficient in the Microsoft Office suite for documentation and communication purposes.
• Maintaining updated knowledge of travel trends and destinations to offer accurate and valuable information to clients.

Requirements:

• Minimum 2 years of experience as a Ticketing Agent with proficiency in Galileo, Amadeus, and Sabre programs.
• Minimum 2 years of experience in travel package booking and sightseeing reservations.
• Strong customer-service experience and excellent communication skills, both written and verbal.
• Exceptional multitasking and time-management abilities, with the capacity to work efficiently under pressure.
• Proficiency in the Microsoft Office suite.
• In-depth destination knowledge to provide informed recommendations to clients.

If you are passionate about travel and possess the required skills and experience, we invite you to join our dynamic team at West Avenue and contribute to creating unforgettable travel experiences for our clients.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.

West Avenue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time