Job Description

Line of Service

Internal Firm Services
Industry/Sector

Not Applicable
Specialism

IFS - Internal Firm Services - Other
Management Level

Senior Manager
& Summary

PwC Overview:


At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services


PwC Middle East Overview:









Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond


Corporate Culture & Working Environment:


Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table


As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events


Line of Service and Overview:









Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC's advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
Job Summary :

The Transition Lead will oversee the successful transition of services, ensuring a seamless handover of operations across Finance & Accounting, HR Services, and Contracts & Procurement. This role requires a professional with 12+ years of experience in shared services, BPO, managed services, corporate services, managing transitions, including planning, project monitoring, risk management, and change management to align stakeholders and ensure smooth execution.


Roles and Responsibilities:

Transition Planning & Execution:

• Finalize a detailed, wave-wise Transition Plan covering all processes.
• Oversee project progress, managing the Risk Register and RAID Log , and ensuring timely completion of tasks.
• Track access requirements through the System Application Log .

Training & Knowledge Transfer:

• Develop and implement a Training & KT Plan , ensuring day-wise training with SMEs and delivery teams.
• Monitor process documentation via the DTP Plan and implement a Certification Plan to assess readiness.

Process Documentation & Approval:

• Document processes during Knowledge Capture and finalize Desktop Procedures with MoCA SMEs.

Change Management:

• Conduct Stakeholder Analysis to understand pain points and develop action plans for improvement.
• Design and implement a Communication Plan to keep all stakeholders informed.

Communication & Monitoring:

• Roll out communication assets as per plan, track changes, and address gaps or issues.
Preferred skills & Competencies:

• Managing complex transitions, ideally in outsourcing or managed services.
• Strong project management, risk management, and change management skills.
• Excellent communication and stakeholder management abilities.
• Experience in developing training and documentation strategies.
• Previous experience in Finance & Accounting, HR Services, or Contracts & Procurement transitions.
• Familiarity with large-scale transformation projects and managing multiple stakeholders.
• Strategic mindset
• Stakeholder management
• Ability to influence
• Communicate with impact
• Project management
• Results driven
• Operational excellence

Minimum years experience required

• 12+ years of professional work experience

Additional application instructions

• N/A

Education •(if blank, degree and/or field of study not specified)•

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications •(if blank, certifications not specified)•

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}
Desired Languages •(If blank, desired languages not specified)•

Travel Requirements

Up to 40%
Available for Work Visa Sponsorship?

Yes
Government Clearance Required?

Yes
Job Posting End Date