Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shariah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include:

• Supervise the day to day overall activities of Branch operations and ensure adequate control and security measures are in place in line with the required standards.
• Monitor operational risk issues by implementing controls around the process, within the Banks risk and incident management framework and recommend necessary actions to the line manager for mitigation of risks.
• Liaise with internal departments in all matters related to Branch operations to ensure customer instructions are processed accurately and in timely manner in line with Bank policies and procedures.
• Analyse financial data and prepare pitch books; presentations and critical market / deal information to assist in the transaction execution process.
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Banks standards.

SkillsThe ideal candidate should have the following experience

• Bachelors Degree in Finance, Accounting or relevant field.
• A minimum of 5 years of banking/financial experience preferably in Bank operations.
• Experience of people management and customer service orientation.
• Knowledge of Anti-Money Laundering (AML) techniques and Branch securing.
• Understanding of transaction processes.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

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