Job Description

the Company Profile

SaveFast is a Professional Training & Development Academy with over 200 courses, both mandatory and elective, catered to B2B, B2C, and B2G with offices in the UAE, KSA and business operations in the wider geographical region. SaveFast is a business partner to international awarding bodies and holds exclusivity to leaders in the global market.

Job Profile

We are seeking a dynamic and organized individual to join our team as a Training Coordinator cum Administrator . The core responsibility of this role is to ensure seamless coordination between our sales team, trainers, and clients, while maintaining accurate training records and facilitating communication with various stakeholders for timely educational event management.

The ideal candidate will have a minimum of 3 years relevant experience and a strong ability to multitask, be analytical and quick thinking in a fast-paced environment with excellent problem-solving abilities and excellent professional communication skills. To works well under pressure with attention to detail and excellent time management and task coordination abilities with excellent customer service skills.

Key Responsibilities

• Schedule/book, Coordinate and manage the day-to-day delivery of Training for B2B and B2C client training sessions in compliance with Polices and SOPs.
• Review Client POs and Sales agreement terms to ensure all is compliant with SOPS & policy.
• Serve as the primary point of contact for B2B & B2C learners post sales to address their queries and manage client expectations and negotiate their needs in compliance to internal policy & SOPs
• Coordinate training schedules with clients and communicate details of training sessions, enrolment, attendees and location as per promised timelines.
• Schedule training sessions and manage participant registrations.
• Proactively organise and manage various administrative tasks on CRM & Event Mgt systems, and internal report and client file mgt.
• Arrange L&D Trainer daily schedules and logistics with internal teams
• Coordinate with L&D Trainers to schedule classes and ensure they have all the required materials and information to carry out the training in timely manner.
• Communicate to L&D trainers through multiple channels (CRM System, Email, Calls & Texts), to ensure training carried out as per arrangement with the client.
• Manage and update event/training management system and CRM system.
• Liaise with the Finance team on all related training coordination work.
• Check and provide accurate data to finance department for verification and sign-off.
• Keep accurate data management, provide feedback, track POs, and compile monthly reports.
• Review and plan for upcoming training schedules.
• Oversee daily operations of the Sales Aftercare Training department and alert operations management to areas in need of review and improvement.
• Resolve all learner/client queries and concerns within 48 hours.
• Follow up on scheduled training ahead of time to ensure all is on track and issues resolved in advance.
• Provide accurate attendee reports for issuance of certificates, and oversee the soft & hard copy certificate release as per policy & SOPs.
• Maintain training records, attendance, and certification details
• Ensure compliance with accreditation and certification standards.
• Support the development and updating of training manuals and materials.
• Prepare and maintain detailed reports on training activities, attendance, and outcomes.
• Extend high level of customer service to SaveFast Team with the objective of completing the customer and service journey for successful collections of Accounts Receivables.

Qualification and Requirement:

• Bachelor's degree in a relevant field preferred.
• Minimum of 3 years of experience in similar training coordinator and administrative role, preferably within a training and education setting.
• Strong organizational and multi-tasking skills and attention to detail.
• Proficiency with calendar management tools (e.g., Trafft, WordPress) and other basic office software
• Avance user of Microsoft Office Suite, especially Excel and PowerPoint
• Experience in Zoho Books, CRM and other Zoho Modules and other accounting systems.
• Excellent communication and interpersonal skills written & verbal (English, Arabic), with the ability to interact professionally with diverse stakeholders.
• Excellent problem-solving and troubleshooting abilities.
• Flexibility in accommodating last minute client schedule changes with innovative & strategic thinking.
• Experience in maintaining positive client relations and resolving issues efficiently.
• Possesses excellent Integrity and EQ with empathetic communication skills, including negotiation, presentation, and influencing style that fosters connection, collaboration and motivation with internal and external stakeholders.

Skills

• Effective time management, organization and multi-tasking skills and highly focused.
• Ability to work effectively with cross-functional teams and work well under pressure.
• Target oriented, highly focused, with adherence to KPIs of self & team.
• Adaptable to Change and thrives in a fast-paced, changing, and demanding work environment.
• Agile mindset, and strongly collaborative approach to everyday responsibilities
• Ability to develop, nurture and maintain solid business relationships with key internal and external key stakeholders with good negotiations skills.

Job Type: Full-time

Pay: AED4,000.00 - AED8,000.00 per month

Application Question(s):

• Can you join immediately?
• Is your salary expectation between AED 4,000 and AED 6,000?

Application Deadline: 31/10/2024
Expected Start Date: 11/10/2024