Job Description

Company Profile

SaveFast is a Professional Training & Development Academy with over 200 courses, both mandatory and elective, catered to B2B, B2C, and B2G with offices in the UAE, KSA and business operations in the wider geographical region. SaveFast is a business partner to international awarding bodies and holds exclusivity to leaders in the global market.

Job Profile

We are seeking a dynamic and organized individual to join our team as a Training & Compliance Administrator cum Receptionist . The core responsibility of this role is to ensure all post training tasks are done seamlessly in compliance with regional regulatory bodies and international awarding bodies. And to ensure our training department registrations and trainer qualifications are all up to date, while maintaining accurate training records and facilitating communication with various stakeholders for timely educational event management and student certification.

The ideal candidate will have a minimum of 3 years relevant experience and a strong ability to multitask, be analytical and quick thinking in a fast-paced environment with excellent problem-solving abilities and excellent professional communication skills. Works well under pressure with attention to detail, excellent time management, task coordination abilities and outstanding customer service skills.

Key Responsibilities

• Manage all companies academic awarding body membership, accreditation and regional regulatory compliance.
• Ensure all trainers are qualified and registered with the academic awarding body and regional regulatory body.
• Handle daily urgent tasks and requests as they arise relating to sales aftercare compliance and trainer administration. Interact with internal and external stakeholders.
• Manage awarding body trainer exam bookings, and student registrations.
• Provide accurate attendee reports for issuance of certificates, and oversee the soft & hard copy
• Issue Certification in compliance with Standard operating procedures and compliance.
• Support the development and updating of training manuals and materials.
• Extend high level of customer service to SaveFast Team with the objective of completing the customer and service journey for successful collections of Accounts Receivables.
• Assist walk in customers and alert relevant personnel in their assistance.
• Assist student attendance requirements and alert finance for B2C payments.
• Ensure front facing reception area and staff represent the company professionally.
• Liaise with external vendors and finance department for office supplies.
• Attend to student requests (B2B & B2C) post training to address their queries, manage expectations and deliverables in compliance to internal policy & SOPs
• Proactively organise and manage various administrative tasks on CRM & Event Mgt systems, and internal report and client file mgt.
• Ensure classrooms are set up with all required learning resources.
• Mainatain student attendance register before entry to training room, ensuring payment status meets SOPs & PO agreement.
• Communicate to L&D trainers through multiple channels (CRM System, Email, Calls & Texts), to ensure training carried out as per arrangement with client.
• Manage and update all training management CRM system and External Portals
• Keep accurate data management and compile weekly and monthly reports.
• Resolve all learner/client queries and concerns within 48 hours.
• Schedule/book, Coordinate and manage the delivery of Training for Key B2B client accounts training sessions in compliance with Polices and SOPs.
• Review Client POs and Sales agreement terms to ensure all is compliant with SOPS & policy.
• Coordinate training schedules with clients and communicate details of training sessions, enrolment, attendees and location as per promised timelines.
• Schedule training sessions and manage participant registrations.
• Review and plan for upcoming training schedules.

Qualification and Requirement:

• Bachelor's degree in a relevant field preferred.
• Minimum of 3 years of experience in similar training coordinator and administrative role, preferably within a training and education setting.
• Strong organizational and multi-tasking skills and attention to detail.
• Experience dealing with academic awarding bodies and regional regulatory compliance.
• Proficiency with calendar management tools (e.g., Trafft, WordPress) and other basic office software
• Avance user of Microsoft Office Suite, especially Excel and PowerPoint
• Experience in Zoho Books, CRM and other Zoho Modules and other accounting systems.
• Excellent communication and interpersonal skills written & verbal (English, Arabic), with the ability to interact professionally with diverse stakeholders.
• Excellent problem-solving and troubleshooting abilities.
• Flexibility in accommodating last minute client schedules changes with innovative & strategic thinking.
• Experience in maintaining positive client relations and resolving issues efficiently.
• Possesses excellent Integrity and EQ with empathetic communication skills, including negotiation, presentation, and influencing style that fosters connection, collaboration and motivation with internal and external stakeholders.

Skills

• Effective time management, organization and multi-tasking skills and highly focused.
• Ability to work effectively with cross-functional teams and work well under pressure.
• Target oriented, highly focused, with adherence to KPIs of self & team.
• Adaptable to Change and thrives in a fast-paced, changing, and demanding work environment.
• Agile mindset, and strongly collaborative approach to everyday responsibilities
• Ability to develop, nurture and maintain solid business relationships with key internal and external key stakeholders with good negotiations skills.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Application Question(s):

• Is your salary expectation between 3,000 and 5,000 AED?
• Are you available to start immediately?

Experience:

• Administration and Regulatory compliance: 3 years (Required)
• L&D industry: 3 years (Required)
• customer service: 1 year (Preferred)

Language:

• English (Required)

Application Deadline: 31/10/2024
Expected Start Date: 01/11/2024