Job Description

Strong knowledge of trading principles, with a deep understanding of both technical and functional aspects of trading platforms.

Proficient in managing and configuring MT4/MT5 platforms as both Manager and Administrator.

Hands-on experience with Bridges, PAMM, MAM, Social Trading, and Copy Trading systems.

Familiar with trading infrastructure, including connectivity, liquidity providers, and order execution workflows.

Experience in administering server systems, CRM platforms, and third-party integrations.

Proficiency in English is required, and candidates with additional language skills will be prioritized.

Self-motivated with a can-do attitude, capable of working independently as well as collaboratively within a team.

Trading Support Specialist Responsibilities

Provide day-to-day support to internal stakeholders and act as the second line of defense for escalated issues from the Customer Support team.

Investigate trade-related issues, including slippage, order rejections, and execution discrepancies, to identify root causes and resolve them promptly.

Audit and process Introducing Broker (IB) bonuses, commissions, and promotional payouts accurately and in a timely manner.

Troubleshoot and resolve client terminal or server-related issues to ensure uninterrupted trading operations.

Analyze liquidity provider (LP) pricing through log analysis, quantitative methods, and real-time monitoring to ensure competitive and fair pricing.

Maintain, monitor, and optimize trading platforms and third-party systems/plugins to ensure peak performance and reliability.

Integrate and test new products, liquidity providers, and trading platforms to ensure seamless deployment and functionality.

Collaborate with IT and Development teams to automate routine tasks, streamline processes, and enhance operational efficiency.

Liaise with liquidity providers and third-party technology partners to troubleshoot system issues, implement solutions, and maintain strong partnerships.

Configure and manage MT4/5 platforms, including symbol setup, group configurations, holiday sessions, and swap adjustments.

5+ years of experience in a similar role.

Proficiency in SQL or any programming language.

Expertise in MT4/MT5 platform administration and configuration, including server management, plugin integration, bridge setup, and back-office systems.

Strong background in optimizing trading platform servers and databases, with the ability to implement failover procedures and automated backups.

Knowledge of FIX/WebSocket API and PrimeXM Bridge.

Experience in testing new plugins and trading tools, providing management with updates on the latest MetaTrader platform enhancements.

Conduct regular audits and maintenance of all system configurations

Job Type: Full-time

Pay: AED10,000.00 - AED20,000.00 per month

Experience:

managing and configuring MT4/MT5 platforms: 2 years (Required) * Knowledge of FIX/WebSocket API and PrimeXM Bridge: 1 year (Required)