About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us
Creation is the core of TikTok\'s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That\'s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
and create a strong user experience journey.Responsibilities:
- Responsible for initiating Livestream user support mechanisms including product tools, operation metrics and management strategies.
- Drive and manage fund risk control projects with internal and external cross-functional teams to globally launch user support mechanisms.
- Design actionable and measurable SOPs for service teams to provide excellent user support.
- Perform deep dives of business pain points and identify key roadmap to keep iterating up-to-date strategies.
Qualifications
Minimum Qualifications:
- Bachelor\'s degree in Business, Project Management, or related field.
- At least 5 years of working experience in developing fund security and user/customer experience strategies.
- Knowledge of data analysis skills (e.g., SQL) to develop actionable roadmaps as the business grows.
- Proven skills in understanding users, creating new process SOPs, and optimizing existing user support strategies.Preferred Qualifications:
- Proficient in rich customer experience and professional knowledge, with expertise in various management principles and methods, including proven crisis handling abilities.
- Possess excellent business communication skills and outstanding business execution capabilities.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.Job Title TikTok LIVE User Experience Strategy Manager
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us
Creation is the core of TikTok\'s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That\'s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
and create a strong user experience journey.Responsibilities:
- Responsible for initiating Livestream user support mechanisms including product tools, operation metrics and management strategies.
- Drive and manage fund risk control projects with internal and external cross-functional teams to globally launch user support mechanisms.
- Design actionable and measurable SOPs for service teams to provide excellent user support.
- Perform deep dives of business pain points and identify key roadmap to keep iterating up-to-date strategies.
Qualifications
Minimum Qualifications:
- Bachelor\'s degree in Business, Project Management, or related field.
- At least 5 years of working experience in developing fund security and user/customer experience strategies.
- Knowledge of data analysis skills (e.g., SQL) to develop actionable roadmaps as the business grows.
- Proven skills in understanding users, creating new process SOPs, and optimizing existing user support strategies.Preferred Qualifications:
- Proficient in rich customer experience and professional knowledge, with expertise in various management principles and methods, including proven crisis handling abilities.
- Possess excellent business communication skills and outstanding business execution capabilities.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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Work Experience 1-2 Years
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