Job Description

Position Overview:

A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 2 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.

Key Responsibilities:

Daily Tasks:

• Ticket Issuance:
• Process new ticket bookings for customers via phone, email, or in-person requests.
• Issue, reissue, and cancel tickets as per customer requests and company policy.
• Handle fare calculations and ensure accurate ticket pricing.
• Customer Service:
• Address customer inquiries and resolve ticket-related issues.
• Provide travel information, including flight schedules, seat availability, and fare details.
• Assist customers with special requirements, such as meal preferences and seat assignments.
• Backend Operations:
• Maintain and update booking systems with accurate customer information and travel details.
• Monitor and manage ticket inventories.
• Coordinate with airlines and other travel service providers.
• Financial Transactions:
• Process payments and refunds for ticket purchases.
• Ensure proper documentation and record-keeping for all transactions.
• Compliance and Documentation:
• Adhere to company policies and industry regulations regarding ticketing procedures.
• Prepare daily reports on ticket sales and other relevant metrics.

Monthly Tasks:

• Reporting:
• Generate monthly sales reports, highlighting key performance indicators.
• Analyze sales trends and provide insights for improvement.
• Training and Development:
• Participate in training sessions to stay updated on industry trends and company policies.
• Mentor junior staff and provide guidance on ticketing procedures and customer service.
• Inventory Management:
• Conduct a monthly audit of ticket inventories and reconcile discrepancies.
• Coordinate with suppliers to ensure adequate stock levels.

Quarterly Tasks:

• Performance Review:
• Review and evaluate personal and team performance against set targets.
• Identify areas for improvement and develop action plans.
• Strategic Planning:
• Contribute to quarterly business planning sessions.
• Provide input on strategies to enhance customer satisfaction and increase ticket sales.
• Market Analysis:
• Conduct market research to understand competitor strategies and market trends.
• Recommend adjustments to pricing and marketing strategies based on findings.

Qualifications and Skills:

• Minimum of 2 years of experience in a ticketing or travel agency role.
• Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.
• Strong customer service and communication skills.
• Detail-oriented with excellent organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Basic accounting and financial transaction skills.
• Knowledge of industry regulations and compliance requirements.

Tools & Application familiarity:

Communication tools - Zoom, Teams, Slack, Productivity Tools - googledrive, MS Office, Amadeus, Sabre, GDS, Booking Platforms, BI tools such as google data etc (Reporting)

Job Types: Full-time, Permanent

Application Question(s):

• Nationality
• Are you willing to relocate to Philippines

Experience:

• ticketing: 2 years (Preferred)