Ticketing Clerk

Sharjah, United Arab Emirates

NMC Healthcare

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Job Description

Politely welcome patients that walk into the Pharmacy.

Ensure that patients/visitors receive a token number at the start to manage the patient flow in the Pharmacy.

Make sure patients always receive satisfactory service.

Communicate with the internal team to update all patients about their prescription\'s status.

Communicate clearly and concisely with colleagues and patients using a respectful tone.

Answer questions and give information based on knowledge of hospital or department and organization regulations.

Actively seek customer input on their needs, requirements, preferences and feedback.

Exemplify the company\'s vision, mission and values.

Respect patient\'s right to confidentiality.

Help ensure customer requirements or expectations are met through the effective use of communication or feedback channels in accordance to company policy and procedures.

Personally, accept responsibility for client service.

Effectively handle or appropriately respond to stressful situations, interruptions and interactions.

Stay up to date with process changes.

Understand and work according to corporate policies and procedures.

Responsibilities:Responsible to welcome patients and visitors into the Pharmacy and help generate a token number for patients for smooth operations of patient flow in the Pharmacy.Qualifications:Secondary School Certificate

NMC Healthcare

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