Our company is hiring immediately for Ticketing Agents Requirements : 2 years UAE Travel industry experience(Male/Female) Responsibilities : Provide qualitative and the best travel service to the corporate houses as per the companys service level agreement. Prepare customized itinerary and cost according to customer travel needs. Should include the accurate and complete update of the master database and all areas of client profiles in point of sale record. Receive inbound calls for International & Domestic Air Amendment inquiries from customers. To handle air reservation system, Galileo seat reservation & issuance of ticket. To co-ordinate with various airlines for the latest offers in the market, waitlist and lower RBD confirmation supplementary services. To work on itineraries for various Airlines, updating fare sheets, emailing fare quote and upsell travel products. Global air fare construction, smart pricing, complex reissues, EMDs, ticketing, MIS reports, group booking, seat assignments etc. Deal in providing the best fares other than available in market, by getting ADHOC fare, group fare from suppliers. Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the changes requested using GDS Tools (Amadeus).Document all calls with regards to participant inquires accurately using Salesforce CRM. Maintain the records of the Clients, travelers profile and Airline circulars. Review all travel transactions and ensure full compliance to company travel policy. Follow up (Call and Email) with customers in case of pending/escalated issues. Provide end-to-end support when it comes to Trip Amendment. Communicate clearly and effectively with customers. Deliver Outstanding Customer Experience to each and every Customer who has called in. Suitable interested candidates to kindly share your resume to info@flywingdubai.com Job Types: Full-time, Permanent Pay: AED2,000.00 - AED3,000.00 per month