Ticket Controller
Dubai, United Arab Emirates
Job Description
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Objective of the Job The primary responsibility of this role is to ensure the timely records and audit of shipments is maintained . The ideal candidate will be detail-oriented, customer-focused, and capable of working efficiently in a fast-paced environment with team management skills Responsibilities Segregation of Tasks:
- Organize and allocate tasks within the team based on ticket requirements and individual skill sets.
- Determine the responsible party or department for addressing specific issues outlined in tickets, ensuring accountability and efficiency in resolution. Ticket Management:
- Monitor ticketing systems to identify operational issues, discrepancies, or customer concerns.
- Liaise with operations teams to promptly address and resolve ticketed issues, ensuring timely and satisfactory resolution.
- Act as a point of contact for escalations, providing guidance and support to ensure tickets are handled effectively.
- Oversee the penalty process related to delivery operations, ensuring compliance with
- company policies and regulatory requirements.
- Track and analyze penalty data to identify trends, root causes, and areas for improvement.
- Collaborate with relevant stakeholders to implement corrective actions and minimize
- penalty occurrences.
- Generate and distribute comprehensive reports detailing ticket status, resolution metrics, and operational performance.
- Regularly share insights and findings with relevant teams, providing actionable recommendations for process enhancement and optimization.
- Utilize ticket data and feedback to identify opportunities for operational enhancement.
- Provide actionable insights and recommendations to operations teams to drive continuous improvement initiatives.
- Collaborate cross-functionally to implement process improvements, streamline workflows, and enhance overall delivery performance.
- Manage a team of last mile Auditors and train the process
- Bachelor\'s degree in Business Administration, Operations Management, or a related field.
- Proven experience in a similar role, preferably within the logistics, supply chain, or e- commerce industry.
- Strong analytical skills with the ability to interpret data, identify trends, and make data- driven decisions.
- Excellent communication and interpersonal abilities, with the capacity to effectively collaborate with cross-functional teams.
- Demonstrated proficiency in ticketing systems, project management tools, and Microsoft Office Suite.
- Detail-oriented mindset with a focus on accuracy and quality in work execution.
- Proactive approach to problem-solving and a commitment to driving continuous improvement.
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Job Detail
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Job IdJD1647761
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned