• To provide a professional range of skin services for our clients compliant with salon protocol and accepted documented practices

• High school qualification

• Industry certification

• Minimum 2 - 3 years working as a therapist in a salon or spa

• Brand knowledge of Lycon

• Up to date knowledge of hair removal practices

• Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times

• Perform a range of skin services as directed in the salon brochure

• Provide a full consultation to identify any health or skin problems before carrying out services

• Identify the needs of the client by asking questions and confidently recommend services and products that are appropriate

• Explain the steps of the service for each stage of the process to ensure client confidence

• Handle client questions and concerns effectively and with empathy

• Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary

• Uphold municipality standards of hygiene and salon policies and procedures for all treatments

• Build relationships with clients and record all technical service information for future reference

• Be knowledgeable regarding all products used in the skin department

• Perform all technical services following brand guidelines to achieve the desired result

• Recommend products for after care and additional retail purchases to supplement the service

• Maintain a professional relationship with the clientele

• Coordinate with receptionists to have maximum number of appointments per day

• Manage client retention with Book Back process

• Encourage client referrals to achieve a full day column in line with working days and productivity growth

• Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand

• Care for all tools and equipment ensuring sterilization process is always of the highest levels

• Perform prep and cleaning of the treatment room after each client to obtain a quality work environment

• Report to management any concerns in connection with the skin department and/or client services requiring attention

• Use recommended amounts of salon use products to assist with cost control

• Attend planned trainings as necessary to update skills

• Update by self- learning to be aware of latest practices

• Check stock levels daily and inform manager of depleting stocks as per individual technician needs

• Maintain retail d

Al Tayer Group