Job Description

Company Description

Altkamul Altiqani Computers is a progressive software company based in Sharjah. We are passionate about creating professional technological solutions that are secure, reliable, and affordable for small and big companies alike. Our mission is to provide tailor-made business solutions and tools for significant enhancements to businesses. We deliver innovative, smart solutions through POS systems, mobile apps,robotics and SMS services, with a focus on giving excellent value to brands through technology.

Role Description

This is a full-time on-site role for a Telesales Representative. The Telesales Representative will be responsible for communicating with customers, providing customer support, and generating sales through telemarketing techniques. The role also includes :

• training customers on our products and services.
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Qualifications

• Excellent communication and customer service skills
• Experience in customer support and sales
• Ability to provide training on products and services
• Knowledge of telemarketing techniques
• Familiarity with POS systems, mobile apps, robotics , and SMS services
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Fluency in Hindi/Urdu is mandatory

Job Type: Full-time

Experience:

• telemarketer: 1 year (Preferred)

Language:

• English (Required)
• Arabic (Preferred)
• Hindi (Preferred)