• Responsible for recruiting, training, and overseeing the performance of Telesales Representatives.
• Should also be able to assist with the development and implementation of effective sales strategies.
• Address any customer queries and handle complaints
• Responsible for setting monthly and yearly sales targets.
• Analyzing the performance of the telesales team members
• Preparing and setting monthly and weekly sales targets
• Building and maintaining long-term customer relations
• Preparing and presenting detailed and accurate sales reports
• Addressing any customer queries and complaints
• Maintaining an updated record of all important customer information in the database
• Assisting in developing sales scripts
• Recording sales calls and meetings details for future reference
• Keeping a track of KPIs
• Taking up any urgent requests or queries in a timely manner

• Bachelor\'s degree in Marketing, Business Management, or a related field
• At least 5 years of work experience as a Telesales Manager, Telesales Representative, Telemarketing Executive, or a similar role in the Sales department
• Familiarity with the latest industry trends and developments
• Excellent communication, presentation, and negotiation skills
• Good time management and organizational skills
• Possess Strong leadership and decision-making skills.
• Ability to multitask and handle stressful situations
• Highly motivated and detail-oriented individual
• Ability to work under pressure
• Proficiency in Microsoft Office
• Ability to work independently and collaboratively
• Ability to offer excellent customer service
• Ability to maintain long-term customer relations.
• Demonstrate strong networking and negotiation skills.
• Ability to perform under pressure and manage stressful situations will be a plus.

Emirates Consulting Group